Customer Service Specialist (m/f/d)

THE JOBDo you truly care about turning customers’ challenges into positive experiences?Do you take customer issues seriously, but you also know how to say “no” with kindness and professionalism?Do you enjoy teamwork, can be relied on, and love jumping in where help is needed?Then you might be the perfect addition to our Customer Service Team at mute-labs!As a Customer Service Specialist at mute-labs and Berlin Acoustics, you will support our customers across Europe – mainly in After-Sales – ensuring a smooth delivery and installation experience, and helping them whenever questions or issues arise. More specifically, this means you will:Handle (post-sale) customer communication for our brands mute-labs and Berlin Acoustics across European marketsSolve even the most challenging customer issues with patience, clarity, and persistenceEnsure that every interaction strengthens customer satisfaction and brand loyaltyCollaborate closely with logistics, sales, and technical teams to ensure seamless end-to-end serviceContinuously improve our customer processes through feedback and smart ideasYOUR PROFILEWe’re looking for a hands-on, empathetic, and reliable personality who genuinely enjoys supporting customers and creating positive experiences. We're looking for someone who brings multiple of the following skills:You love talking to customers on the phone – if you don’t, this role isn’t for youExcellent communication skills in English and at least one of these additional languages: French, Italian, or Spanish3+ years of experience in customer service, claims, or complaint managementFurther language skills (especially German) are a strong plusYou stay calm and friendly even in difficult situations and have strong rhetorical and conflict-resolution skillsYou have a high degree of service orientation, empathy, and attention to detailIdeally, you’re familiar with customer service software tools (e.g,. ticketing or CRM systems)About UsHere at mute-labs & Berlin Acoustics, we aim to enable companies to achieve more by democratizing silence in the workspace. And we’re not like any other Berlin start-up you might know:We’re “no tech”: We know how to develop and sell great hardware products with a focus on sound-insulated phone- and meeting booths.We have no investors and we really don’t want any. We've been profitable since day one.We continue to have a steep growth curve – not in employees or coffee cups consumed, but in revenue and profit.We’re not striving for an exit – we’re building a sustainable business for many generations to come.Wondering what it's like to work here? We made a reel about it!Are you as excited about mute-labs as we are? Then we are looking forward to getting to know you!Please note that this role in based in Berlin.