Customer Service Specialist (Sales Department)

Company DescriptionThe Jokey Group is a global leader in the plastics processing industry, specializing in plastic injection molding with over 55 years of expertise. Employing 2,100 professionals, Jokey operates 14 plants across 11 countries and serves customers in approximately 80 countries. The company’s portfolio includes packaging solutions, technical plastic parts, and bathroom furniture, supported by an in-house toolmaking division. Founded in 1968 and headquartered in Wipperfürth, Germany, Jokey is a family-managed business spanning the second and third generations of the Kemmerich family.Job Description:Order Management & ERP System: Process customer orders accurately and create them in the ERP System.Forecasting and Planning: Prepare weekly Forecasts and establish weekly work plans to support sales targets.Customer Relations & Follow-up: Follow up continuously with existing customers to ensure satisfaction, create Quotations, and follow up to secure orders.Internal Coordination: Coordinate orders internally with the Planning and Production departments,and follow up with Accounting and Warehouse to ensure timely supply of orders.Business Development: Work on New Projects (potential Customers) and actively search for Potential Customers in the market.Sales and Representation: Present the company's products to clients and close sales, ensuring policies for existing direct clients are renewed regularly.Reporting: Provide the line manager with accurate sales and productivity reports as requested.Process Improvement: Establish and maintain effective communication links with other company departments to identify all sales opportunities. Maintain accurate records of all sales activity and prepare regular forecasts.Job Requirements:Gender: Female.Experience: 1+ year of progressive experience in Customer Service preferably in a manufacturing or industrial environment.Industry Knowledge: Good understanding of internal workflow and coordination within an industrial setting.ERP Systems: Strong experience in dealing with ERP systems for order entry and follow-up.Soft Skills: Excellent communication, negotiation, and problem-solving skills.Language: Very good English (written and spoken) is required.Product Awareness: Ability to maintain an awareness of company products and relevant sales techniques.