Customer Service Specialist

Customer Service SpecialistPermanent, Full-time · Stockholm, SwedenA growing international SaaS company helping businesses manage and optimize their spend processes through innovative cloud solutions. Gives companies greater financial control, efficiency, and insight into their operations.About the RoleWe’re looking for a Customer Service Specialist to support our Nordic customers, ensuring they get the most out of our platform. You’ll handle inquiries, troubleshoot issues, and guide users toward best practices. If you enjoy helping others, working with data, and being part of a collaborative international team, this role is for you.What You’ll DoAct as the first point of contact for customers via portal, email, and phoneTroubleshoot and document technical or functional issues until resolvedCollaborate with product, consulting, and development teams to improve customer experienceSupport onboarding and account setup for new customersMaintain up-to-date customer documentation and internal FAQsWhat You BringPost-secondary education in business, IT, or a related field (or equivalent experience)2–5 years in customer service, application support, or a similar B2B/SaaS environmentStrong analytical and problem-solving mindset with an interest in data and reportingBasic understanding of SaaS platforms and ticketing toolsFluent in Swedish and English, both spoken and writtenService-oriented, structured, and dependable — a self-starter who enjoys working both independently and as part of a teamWhat We OfferFlexible hybrid work model with modern tools and equipmentFull-time permanent role (option for 32h/4-day week)30 days paid vacation and competitive pension planHealth allowance (friskvårdsbidrag)Career development through onboarding, training, and learning programsSupportive, international team culture with regular events and a focus on growthCompetitive salary, bonus opportunities, and travel flexibility across our EU hubs