Customer Service Specialist-UK Healthcare Industry

Job Opening: Senior Customer Care Executive – Healthcare (UK Shift)Location: Onsite – Dehiwela / Mount LaviniaShift: UK hours (SL Time: 11:30 PM – 1:30 PM)Transport: Drop‑off provided within a 25 km radiusRequirementsMinimum 2 years of customer support experience (preferably in healthcare or related sector)Fluent English with a clear, pleasant accentExcellent communication, conflict resolution, and multitasking skillsComfortable working UK shift hours and on siteKey ResponsibilitiesHandle inbound & outbound patient calls in English with clarity and professionalismSchedule, manage, and track patient bookingsPromote medical treatments and services via social mediaTactfully resolve difficult or escalated customer issuesLiaise and coordinate with doctors, practice managers, and internal teamsHow to ApplySend your CV to ishara@exelsolutions.com**Be sure to highlight your experience in handling challenging customers, working in shifts, and any promotion or social media involvement.