Customer Service Support Manager

Job Responsibilities1. Customer Interaction and Support Maintain a constant liaison with the customers to understand theproblems/issues being faced by them. Collaborate with customer support team at Bangalore for early resolution ofthe problems related to the products.2. Product Evaluation and Analysis:Conduct diagnosis through troubleshooting to find out the cause of failure.3. Repair and Refurbishment:(i) Undertake repairs related to mechanical components as per the writteninstructions and procedures.(ii) Perform all work in accordance with quality standards and established safetyprocedures.(iii) Maintain a clean and safe work area.(iv) Ensure serviceability and calibration of measuring instruments and gauges.4. Testing and Validation: Perform system level testing of mechanical components. Ensure proper documentation and report generation.5. Continuous Improvement:Provide feedback to the Bangalore team on suggested changes/improvements to bedone based on the customer feedback.6. Maintain stock of finished products, spares, assembly/testing tools to meet customerrequirements.7. Flexible to take service calls & visit customer locations for field support.Qualifications B.E / Diploma / ITI in Mechanical / Mechatronics. 2-3 years working experience in assembly/manufacturing of electro-mechanicalsystems. Quality Control for mechanical / electronic components & processes. Working knowledge on testing of PCBs / electrical systems is desirable. IQC of mechanical parts, PCBs, Cables and electronic accessories (batteries,chargers, adapters) and inspection report generation.Skills Excellent analytical and problem-solving skills. Detail-oriented with a focus on precision and accuracy. Effective communication and teamwork abilities. Basic computer navigation and utilization skills, MS word, email, ppt.