Customer Service Team Lead

Customer Service Team Leader Location: Sydney, NSW Salary: $90,000 – $120,000 (depending on experience)Lead with empathy. Inspire excellence. Make a difference. Join a leading Financial Services organisation as a Customer Service Team Leader in our Collections, Hardship & Recovery team. This is your opportunity to guide and empower a high-performing contact centre team, ensuring every customer interaction is handled with care and professionalism.What You’ll DoLead and support a team of customer service specialists managing collections and hardship cases.Create a positive, customer-first culture that values empathy, compliance, and integrity.Coach and mentor team members to deliver exceptional service and achieve performance goals.Collaborate with senior leaders to implement strategies that balance customer care with business objectives.Ensure all processes meet regulatory requirements and uphold the highest standards.What We’re Looking ForProven leadership experience in a customer service or contact centre environment (banking or financial services preferred).Strong understanding of collections, hardship, and recovery processes.Excellent communication and people management skills.Ability to thrive in a fast-paced, customer-focused setting.A passion for developing talent and creating a culture of success.Why Join Us?Competitive salary package: $90k–$120k based on experience.Collaborative, inclusive team environment.Opportunities for career growth and professional development.Make a meaningful impact by helping customers through challenging times.Ready to lead with empathy and excellence? Apply today and join a team that truly cares.