Customer Service Team Leader

Customer Service Team Leader – MaidstoneSalary: £40,000 per annumLocation: MaidstoneContract: Full-time, PermanentAre you an experienced leader with a passion for delivering exceptional customer service? We’re looking for a Customer Service Team Leader to join our dynamic team in Maidstone.What You’ll DoLead and motivate a team of customer service advisors to achieve performance targets.Ensure outstanding service delivery across all customer touchpoints.Monitor KPIs and implement strategies for continuous improvement.Handle escalated queries and provide solutions promptly.Support training and development to enhance team skills.What We’re Looking ForProven experience in a customer service leadership role.Strong communication and people management skills.Ability to work under pressure and meet deadlines.A proactive approach to problem-solving and process improvement.What We OfferCompetitive salary of £40,000.Opportunities for career progression.Supportive and collaborative work environment.Additional benefits package (details available upon application).