Customer Service Vendor Manager

My leading technology client are looking for a talented and motivated Customer Service Vendor Manager to support their rapid growth into strategically important new markets. You'll work with outsourced service providers, continuously enhance their customer service platforms and deliver a digital service model across their European operations.You'll align and evolve their customer service strategy, while using data to provide valuable recommendations to senior management.This is a newly created role in a fast growing business. The team are high performing and very supportive. A brilliant opportunity!The following skills / experience is essential:Strong Customer Service backgroundPreviously managed or overseen a Contact CentreExperience working with outsourced vendorsAnalytical skills (Excel)Tableau, Power BI or similar toolDegree educatedExcellent communication skillsSalary: Excellent + bonus + packageLocation: London (good work from home options available)If you are interested in this Customer Service Vendor Manager position and meet the above requirements please apply immediately.