Customer Services Leader

As Customer Services Team Leader, you’ll lead our help desk team, ensuring outstanding support for our clients. You’ll mentor and train your team, drive process improvements, and help us deliver on our promise of exceptional customer experiences.What You’ll Bring5+ years in help desk or customer supportLeadership experience leading a team of 5+Formal qualifications in Business, Accounting or IT preferredTechnical knowledge of ERP software (MYOB Advanced, MYOB Exo or Wiise highly regarded)Excellent communication and problem-solving skillsA positive, proactive attitude and commitment to customer serviceA Bit About UsAt Momentum, we sell and implement innovative ERP software solutions including MYOB Acumatica and Wiise/MS Business Central across Queensland, NSW, and Victoria. We help growing businesses streamline operations, improve efficiency, and unlock their next level of success.We’re big on impact, culture, and flexibility. That means:Real flexibility and hybrid work optionsA team that listens, supports, and high-fives your winsWork that's meaningful, with space to learn and growJoin a company that celebrates initiative, encourages curiosity, and supports your growth – every step of the way.