Customer Services Sales Consultant

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.We connect. We inspire.British Council Payband 4Contract Type: 1-year fixed term contract, with possibility of extensionLocation: Bucharest, RomaniaClosing Date: 9th November 2025Salary: 6,500 RON gross per monthYou must have the legal right to work in Romania at the time of application.There is no relocation or sponsorship support.Role PurposeThe post-holder will work directly under the Customer Services Manager and closely with the Head of Teaching Centre and the Academic Manager.The Teaching Centre in Bucharest continues to expand rapidly and is now one of the largest centers in the EU. We enjoy a strong reputation in Romania as the leading provider of English language courses. Current performance of Exams and Teaching across the country is strong and there are ambitious growth targets for both strands.Accountabilities/ResponsibilitiesSales and Customer managementCarry out interviews as part of the placement testing process and identify the development needs of all potential students of English courses for adults and young learners, for the British Council in BucharestCounsel potential students based on their current level of English, in order to agree and choose an English course which best fits their needsAct as a single point of contact for all prospect customers, guide them through the journey from first enquiry to final sale.Meet all sales targets and KPIs as set out by the organisation.Maximise opportunities for cross selling and be accountable for monthly targets, while keeping careful track of the sales progress made at any one timeFollow up with customers who have already had their consultations and/or placement tests but haven’t registered, with the purpose of re-establishing their needs and offering them solutions.Acquire and maintain an excellent level of pricing, discounting and offer/product knowledge at all times. A proactive approach, including input and feedback from frontline customer experience is expected. Observation of classes and ‘hands on’ experience of the products is required.Maintain and update all databases and reports in a timely and accurate manner.Constantly liaise with and offer feedback to the Customer Services Manager and the Academic Manager for Adult courses in terms of customers evaluation and materials, based on direct information gathered during the counselling sessionsRegister students for English courses and proactively cross-sell all relevant British Council services which customers may be interested in.Financial ResponsibilitiesEnsure confidentiality and safety of documents and transactionsOther DutiesComply with the Single Point of Contact strategyAny other duties in support of the team’s operation, as designated by Line ManagerAttend regular professional development, training and skills programmes as requiredFull engagement with the performance management programmeParticipate in projects as agreed with the Line ManagerTo be part of the team that is directly involved with promoting corporate marketing activities and be part of the team who actively participate in social events as well as having an input to the commercial content on the BC web site with the lead from the marketing teamRole Specific Knowledge And ExperienceMinimum / Essential RequirementsBachelor’s degree in any disciplineProficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint)Exhibits a positive, enthusiastic, and passionate attitudeDemonstrates attentiveness through active listening and effective questioningAble to manage time efficiently and perform well under pressureDetail-orientedStrong team playerShows initiative and leadership qualitiesDesirable RequirementsPrevious experience in sales and customer servicePrior experience in a teaching environmentLanguage RequirementC2 English proficiency (written and spoken)C2 Romanian proficiency (written and spoken)A connected and trusted UK in a more connected and trusted world.Equality, Diversity and Inclusion StatementWe are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.Safeguarding StatementThe British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org