Customer Solution Analyst

At Nestlé Suisse S.A. we believe that the future of work is all about Human Relations, and that's why we place our employees at the heart of everything we do. We offer an environment where we embrace winning the hearts and minds of people, demonstrate resilience, and equip our employees to drive their personal health and well-being. But that's not all - we also offer the opportunity to dare, to provide inspiration, innovate, and instil a willingness to be ambitious, take risks, and embrace change.Don’t miss the opportunity to join us and be part of an agile, dynamic, and caring workplace where you can make a difference.Position Snapshot Location: Henniez, SwitzerlandCompany: Nestlé Suisse S.A. & Nestlé WatersAct. Rate: 80 to 100 %Type of contract: Permanent contractStart date: ASAPWhat We Offer At NestléFlexible combination of office-based and remote work. Please talk to us during the recruitment process about what flexibility could look like for you!Genuine opportunities for career and personal development through mentoring, developing, upskilling, and reskillingModern “smart office” locations providing agile & collaborative workspaces to connect, collaborate, celebrate, and createDynamic, diverse, and inclusive international working environmentAttractive additional advantages such as “dogs at work”, mobility plan and morePosition SummaryAs a Customer Solutions Analyst, you will play a crucial role in providing excellent customer service by drivingour Order-to-Cash (O2C) processes and ensuring customer satisfaction. You will be responsible for resolvingissues, providing guidance for day-to-day operations, and developing strong relationships with key customers.A Day in the Life of a Customer Solutions AnalystProvide exceptional customer service by ensuring smooth Order-to-Cash (O2C) processes including Sales Order creation, Order fulfilment, and Claims resolutionCollaborate with cross-functional teams (Supply Chain, Sales, Finance, Third-Party Logistic) to drive process improvements and enhance the overall customer experienceDevelop and maintain strong relationships with key customers and understand their unique requirementsProactively identify opportunities for efficiency improvements in the O2C processesAnswer customer inquiries via our Hotline in French and GermanWhat Will Make You SuccessfulFirst experience in ideally Customer Service, Sales, or Supply Chain (logistics / planning)Great service orientation and enthusiasm to work with customersStrong communication and interpersonal skills, with the ability to build professional relationships with customers and internal stakeholdersProven problem-solving skills with the ability to think critically and find creative solutionsKnowledge of Excel and/or PowerBI and SAP or similar tools is an advantageFluent in French and German is a must, English or Italian is a plusNestlé is committed to the accessibility of its recruitment process. If you require an adaptation during the recruitment process, please do let us know so we can support you effectively. All information will be treated confidentially.At Nestlé, we want to help shape a better and healthier world, inspire people to live healthier lives and deliver impact at a scale and pace that makes a difference. We do this by fostering a diverse, friendly, supportive, and collaborative environment, that creates positive disruption, embraces innovation, and empowers people and teams to win. We aim to hire friendly, respectful, inspiring people who care about the people’s lives that we touch every single day.Be a force for good. Join Nestlé and visit us on www.nestle.com.#nestlecareerswitzerland