Customer Succes Specialist - Danish and English - Paid relocation to Sofia

Mercier Consultancy MD is excited to announce an opening for a Customer Success Specialist who is fluent in Danish and English, with an opportunity to relocate to Bulgaria. This role is perfect for individuals passionate about customer service and ensuring client satisfaction. As a Customer Success Specialist, you will be the primary contact for our Danish-speaking clients, helping them achieve their goals and get the most out of our products and services.Key ResponsibilitiesAct as a key point of contact for Danish-speaking clients, supporting their success and satisfactionGuide clients in navigating our services and products, providing tailored solutions to their needsMonitor client progress and proactively engage to ensure they are achieving desired outcomesDocument client interactions and feedback in our CRM system for ongoing improvementCollaborate with internal teams to address client issues and advocate for customer needsStay current with industry trends and best practices to deliver relevant insights to clientsRequirementsFluency in Danish (both written and spoken) is required; proficiency in English is also essentialPrevious experience in customer success or related roles is preferredStrong communication and relationship-building skillsAbility to analyze client needs and provide effective solutionsExperience with CRM systems and a strong aptitude for technologyA proactive and customer-focused attitude geared towards achieving resultsWillingness to relocate to Bulgaria and adapt to a new environment and cultureBenefitsCompetitive Monthly SalaryFully Paid Relocation PackageMonthly Performance BonusFully Paid TrainingHealth InsuranceMonthly accommodation bonus