Customer Success Account Specialist

About the Role:We are seeking a proactive and customer-focused Customer Success Account Specialist to serve as a key liaison between our company and our valued customers. You will play a critical role in ensuring customer satisfaction, driving engagement, and supporting business growth through strategic insights and effective account management.1. Key Responsibilities:Be familiar with the company's major customer organizations, usage scenarios, and annual goals.Develop marketing campaign recommendations based on customer usage scenarios and provide customer management and marketing strategy advice through data analysis. Quickly understand the core of the problem and propose appropriate solutions from the customer's perspective. Collect customer feedback and provide it to the internal technical support team after analysis and organization.Serving as a bridge of communication between customers and Ideku, ensuring a pleasant and positive customer experience and increasing customer renewal rates.Prospect and qualify new leads from the existing merchant, manage assigned merchant accounts to ensure satisfaction and renewals.Achieve and exceed sales targets, identify cross selling and upselling opportunities with existing merchants.Stay updated on industry trends, competitor offerings, and market conditions.Represent the company at industry events, trade shows, and networking sessions.2. Qualifications & Skills:Bachelor’s degree in Business, Marketing, Communications, or a related field.Proven experience in customer success, account management, or client-facing roles.Detail oriented with a problem-solving attitudeExceptional communication and interpersonal skills, with the ability to build strong customer relationships.Experience in managing accounts, driving customer retention, and identifying upselling or cross-selling opportunities.Knowledge of industry trends, competitor offerings, and market conditions.Proficient with CRM systems and Microsoft Office Suite; familiarity with data analysis tools is a plus.