Customer Success Agent

Who We AreMemtime is one of the most successful early-stage startups in B2B SaaS, with thousands of customers in over 90 countries. We received our Series A funding and are now scaling the company. Our mission is to become the new standard for tracking time, integrated with every project software worldwide.How We WorkWe are an international team with a hybrid remote work culture and a headquarters office in Munich, Germany. At Memtime, we deal with time, which means we also respect yours. Instead of endless meetings and compulsory attendance, we believe in well-designed collaboration that gives us a sense of self-efficacy and allows us to see the impact of our daily work through results.Our ProductWith our software for automatic activity tracking, we are the technology leader in our segment:Our software automatically records what you are working on (e.g., emails, documents, websites, etc.) so you can easily remember how much time you spent on different customers/projects.Our software is especially employee-friendly because it stores all data exclusively on the user's device. There are no monitoring or surveillance features, so the user has complete privacy.We seamlessly integrate with any project software, ERP system, or billing solution. (+100 integrations available)Your TasksProviding reactive customer support and proactively offering solutions and strategies for our customersLearn how our product works inside and out, to answer our customer’s questionsWrite helpful emails and knowledge base contentNavigate conversations about upsellingCommunicate the value of memtime and its features to potential customersProvide product Demonstrations/WebinarsWhat We OfferEntry job into SaaS at one of the most successful German startupsFully remote work in an international environmentNo micromanagementYour QualificationsWe are looking for a reliable person with strong self-drive and ambition. Remote work environments don't work well with people who need to be pushed. You should be organized and a fast learner. And you should be a team player who isn't afraid to communicate within the team but also with customers and partners.Other qualities we are looking for:You are fluent in EnglishFluency in other languages, especially German, are a huge plusYou’re well-versed in using software and understanding tech. You are willing to understand and use the product.You are used to working and solving problems independently by research. You aren't shy or timid and are a good communicator experienced in team collaboration.Job detailsFully remote (+-4h CET)Full-time 40 h/weekWhy you should applyGather experience at a successful company in global B2B SaaSLearn from seniors and expand your knowledgePut your ideas into action and be rewarded for good results