Customer Success Analyst (French Speaking)

The Role Are you looking for a new challenge to grow an exciting SaaS company as a French Speaking Customer Success Analyst based in Ireland, France, Luxembourg or the UK . Then continue readingWho We Are:AQMetrics is a leading provider of regulatory risk software to global financial institutions. Our SaaS platform is award-winning, and our range of products make regulatory risk management simple, secure, and globally compliant.What We Value:People FirstPutting people first is at the core of everything we do. It compels us to make decisions based on what is best for our people — employees, partners, and customers.Customer DelightWe are customer focused. We strive to provide the best in class, to drive great customer experience through teamwork and high performance.IntegrityWe are committed to professional integrity. We conduct our business to the highest standards with skill, diligence and responsibility. Professional trust, honesty and compliance are at the core of our culture.InnovationWe value ideas and encourage innovation every day.Why we need you:AQMetrics is looking for an experienced Analyst to join our Regulatory Reporting team in supporting our customers with global reporting obligations.In addition to providing excellence in Regulatory Reporting filings, you will help guide the design, development and support of next generation features on our core product.This is an opportunity for a Funds and Regulatory Reporting expert, with knowledge of existing and emerging regulations, to join a high-growth firm, changing the way investment managers stay compliant with global regulations.What you will do:Preparing and reviewing customer global regulatory reports, including AIFMD, Form PF, CPO-PQR, MiFID II and 13FAssisting in the development of documentation, specifications and enhancements for the AQMetrics regulatory platformOnboarding new customers to the AQMetrics platform, including data mapping, data onboarding and product trainingMapping of customer data sources to the AQMetrics data interfaceMonitoring ongoing changes to existing and emerging regulatory requirements, constantly improving our regulatory reporting knowledge baseEnsuring an efficient, streamlined, high quality filing process for AQMetrics customersProviding exceptional service to our customers by responding to queries in a professional mannerWorking closely with our product engineering team to provide customer feedback on the AQMetrics solution to ensure our product continues to be enhancedRequirementsFluency in written and spoken French is essential Degree in Business/accounting or related disciplineMinimum 3 years' experience working in the Funds industryProcedural and technical knowledge of the Fund accounting industryTechnical knowledge of Fund accounting, across multiple asset classes (equities, fixed income, FX, credit)Understanding of OTC derivatives and/or listed derivativesExperience with regulatory risk and compliance software including data mapping, workflows, configuration, rule testing and reportingAbility to prioritise, multitask and work effectively within a team in a deadline-driven environmentStrong interpersonal skills and ability to effectively communicate and build relationships both internally and externallyA proactive and inquisitive approach toward new challenges and problem-solvingBenefitsOpportunity to be part of something special. AQMetrics is growing fast, and we want you to be part of our journeyPeople-centric cultureCompetitive salary Excellent annual leaveUpskilling opportunitiesHealth Insurance Pension schemeFlexible workingBike to work schemeActive social club with events throughout the year