Customer Success Associate

Why Join Filum?Filum AI is looking for teammates with an AI-native mindset, ready to do high speed work, fail fast to learn fast. We are a fast-growing B2B startup specializing in AI for Customer Service and Customer Experience.At Filum, you will:Work directly with the founding team in a fast-paced, open environment that values personal growth and ownershipBecome part of an AI-native team, where Customer Success is not just support, but a data-driven advisory functionGain hands-on experience in building CS workflows, implementing AI products, and supporting enterprise clients from onboarding to expansionIf you enjoy taking ownership, proactively solving problems for clients, and moving fast with real impact — this is your playground.What You’ll DoCustomer Success Team at Filum is the critical bridge ensuring that customers generate real, measurable value from the Filum AI Platform.Solution Advisory & DesignDrive solutions from discovery to delivery. Work with Sales and Product experts to address client's challenges and design bespoke AI-driven solutions.Guide clients in planning use-case-specific implementation and platform configurationAct as a product expert to ensure customers are maximizing the full value and ROI of the Filum Platform from day one.Own the Entire Customer JourneyTake end-to-end ownership of customer journeys: onboarding → adoption → renewalBuild tailored Success Plans for each clientLeverage feedback & usage data to drive outcomesConsult Strategically with ExecutivesBuild trusted relationships with client decision-makers (e.g. Head of CX/CS, COO, CEO)Provide strategic advice on CX, AI Contact Center, AutomationData-Informed Customer SuccessMonitor Customer Health Scores to proactively mitigate churn risks or identify upsell/expansion opportunitiesLeverage behavioral data to surface meaningful insights and make informed recommendationsBe Builder of an AI-Native CS TeamProactively automate your own workflowsCreate playbooks, templates, and onboarding toolsContribute to design new workflows, SOPs, or templates to improve CS productivity and scalabilityWho You AreMust-Haves:High-Willingness Operator: You thrive in ambiguity, learn fast, and stay calm under pressure.Ownership-Driven: You act like a founder - you don't wait for someone to assign you a task.Value-driven mindset: You ask, “Does this create real value for our customer?” – and act accordinglySystem thinker & self-learner: You love breaking down problems to the root and using logic + tools to optimize how things workClear communicator: You can write clearly, speak effectively, and structure ideas in both Vietnamese & EnglishTeam-first attitude: You respect others' time, collaborate well with cross-functional teamsNice-to-Haves:Have experimented with AI tools (like N8n, custom GPTs, or other no-code platforms), and are curious to learn about building Agentic AIExperience with visualization to create customer-facing content like slides, video walkthroughs, or checklistsFamiliarity with SaaS / AI / B2B software, or hands-on experience with a tech productBackground in startups or small teams where you had to lead or build things from scratchWhat You’ll Get💰 Compensation & PerksMonthly salary up to 15,000,000 VND, plus performance-based commission and allowances (lunch, parking, work equipment, etc.).KPI-based bonuses tied to results and milestones.13th-month salary according to company policy.Full insurance coverage in compliance with Vietnam Labor Law (Social, Health, Unemployment Insurance).🎉 Culture & Work EnvironmentAgile and open startup culture – where you‘re encouraged to experiment, fail fast, and learn even faster.Open-space office located in District 2, working side-by-side with Filum’s founders and leadership team.Regular team activities: Company Trips, Happy Hours, Birthday celebrations, and holiday gifts (e.g. Women‘s Day, Year-end, etc.).📚 Learning & Career GrowthDirect exposure to CEOs and C-level clients, gaining insight into real enterprise-level customer success.Hands-on experience solving complex customer challenges in areas like AI, CDP, and CXM.Clear career path: from Junior → Senior → Expert or move into a leadership track (Team Lead / CS Manager).Internal training and opportunities to build your own playbooks, workflows, and best practices.🚀 Personal Development & OwnershipYou’ll be part of a growth-mindset, AI-native team – expected to take initiative, solve problems proactively, and always look for better ways to deliver value.Real ownership: You’ll have the space and support to build → fail → learn → scale – not just execute tasks.📩 How to ApplyAt Filum AI, we believe that clarity from the start helps both sides better understand each other and build a long-term journey together.Before we begin, we’d love for you to take a moment to reflect and share your thoughts on the following questions:1. Why do you want to pursue a career in Customer Success?2. What do you think is the most important quality for a Customer Success team at Filum at this stage?👉 Please send your CV and answers to: [careers@filum.ai]; cc: minh.le@filum.ai (CCO at Filum)We look forward to getting to know you better!