Customer Success Associate

About The CompanyPearl Health is a forward-thinking healthcare technology company committed to transforming the primary care landscape through innovative solutions and comprehensive support. Established in 2020, Pearl Health leverages cutting-edge technology, financial tools, and expert services to empower primary care providers, health systems, and physician-led networks. Our mission is to facilitate the transition to value-based care, ultimately improving patient outcomes, reducing costs, and creating a sustainable future for American healthcare. Backed by prominent investors such as Andreessen Horowitz, Viking Global Investors, and AlleyCorp, we have rapidly expanded our reach to partner with thousands of providers across 44 states, demonstrating our dedication to making a meaningful impact in healthcare delivery.About The RoleAs a Customer Success Associate at Pearl Health, you will serve as a vital organizational pillar within our Customer Success team. Your primary responsibility will be to ensure that primary care providers experience a seamless and supportive transition to value-based care through our platform. This role involves coordinating onboarding processes, supporting provider engagement, managing key projects, and acting as a bridge between customers and internal teams. Your attention to detail, strong project management skills, and proactive communication will directly contribute to empowering healthcare providers to deliver more effective, proactive care. The role offers an excellent opportunity to develop your career in healthcare technology, gain exposure to innovative healthcare solutions, and make a tangible difference in patient care across the country.Qualifications1-3 years of experience in customer success, customer experience, project coordination, or a related fieldStrong organizational and project management skills with the ability to prioritize multiple tasks effectivelyExcellent written and verbal communication abilitiesBachelor’s degree or equivalent professional experienceGenuine interest in improving healthcare outcomes and supporting care providersAbility to travel up to 15% for occasional meetingsProficiency in Microsoft Excel, Google Sheets, or similar tools for data analysis and reportingExperience with CRM software, preferably HubSpot, is a plusResponsibilitiesCoordinate the end-to-end onboarding process for new provider groups to ensure smooth implementation and integrationSupport Customer Success Managers in managing daily account needs, including product adoption, performance tracking, and workflow optimizationManage and execute key projects and workstreams, ensuring cross-functional alignment and timely delivery of deliverablesDevelop and prepare materials for customer interactions, including agendas for training sessions, business reviews, and strategic discussionsAct as a liaison between customers and internal teams such as Practice Transformation, Data Science, and ACO Operations to facilitate deliverables and resolve issuesAnalyze customer performance data to generate reports, summaries, and actionable insights for internal and external stakeholdersDocument customer feedback, identify potential risks or issues, and escalate them to senior team members for resolutionMaintain ongoing communication with providers to foster strong relationships and ensure continuous support and engagementBenefitsCompetitive salary range of $50,000 to $60,000 per yearPerformance-based discretionary bonuses and equity optionsComprehensive benefits package including health, dental, and vision insuranceFlexible remote work environment supporting work-life balanceOpportunities for professional development and career growth within a mission-driven organizationCollaborative and innovative company culture emphasizing diversity and inclusionEqual OpportunityPearl Health is an equal opportunity employer committed to creating an inclusive environment for all employees. We celebrate diversity and are dedicated to ensuring fair hiring practices free from discrimination based on race, ethnicity, gender, sexual orientation, age, disability, or any other protected status. We believe that a diverse team enhances our ability to innovate and serve our healthcare community effectively.