Customer Success & Client Growth Specialist

👉 I’m recruiting a Customer Success & Growth Manager for my client, a fast-growing Belgian scale-up with a unique, near-monopoly position in the European energy management market.My client offers a complete end-to-end energy optimization solution – from prospecting and onsite installation to data management and reporting. Their clients include Amazon, Action, Belfius, and leading retail and healthcare organisations.👉 As a Customer Success & Growth Manager, you’ll be the vital link between clients and technology. You’ll guide clients through onboarding, help them use my client's software to its full potential, and build strong long-term relationships.You’ll also identify commercial opportunities within existing accounts and contribute to the company’s continued growth.Your responsibilities will include:Onboarding clients and training them on the SaaS platformHelping clients interpret and use data for reporting and decision-makingActing as the first point of contact for questions and optimizationsCollaborating closely with field engineers and technical teamsSpotting upsell and cross-sell opportunitiesMonitoring customer satisfaction and reporting on commercial results👉You’ll report directly to the CEO and work closely with a small, ambitious customer success and sales team.👉I'm looking for someone who blends customer focus and commercial drive with an interest in technology and sustainability.Bachelor’s degree or equivalent experience2–3+ years’ experience in Customer Success, Inside Sales, or Account ManagementFluent in Dutch and English (French and German are strong assets)Affinity with SaaS, software, or energy solutionsFamiliarity with CRM tools (Salesforce, Dynamics, etc.)Excellent communicator, proactive and down-to-earthFlexible and comfortable in a fast-growing, dynamic environment👉 What's in it for you:A role with real impact on sustainability and energy transitionWork for a scale-up with a near-monopoly position in EuropeAn impressive international client portfolioCompetitive salaryExtensive training on systems, products and processes📩 Interested?Send me a message or your CV – I’d love to share more about this exciting opportunity and the company behind it!