Customer Success Consultant-(Night Shift-Onsite)

Being part of the customer success team, you will be:Closely working with global clients to ensure they derive maximum value from our platform, develop strong relationships, and remain satisfied and engaged throughout their lifecycle with OrangeHRM. Your contributions will support retention, satisfaction, and expansion efforts across the customer base.Primary Duties and ResponsibilitiesClient Engagement & Relationship ManagementBuild strong client relationships through proactive engagement with our global client base, including the American region, by conducting regular follow-ups and identifying potential risks early.Assist clients in understanding and utilizing the full potential of the software to drive adoption and satisfaction.Possess strong technical knowledge and familiarity with relevant terminology to communicate effectively, troubleshoot issues, and escalate appropriately when necessary.Identify opportunities for upselling, cross-selling, and client referrals, and support the creation of client case studies.Advocate on behalf of clients to ensure concerns are addressed promptly and suggestions are relayed internally.Collaborate with sales, marketing, product, and technical teams to align client needs with internal capabilities.Share client insights to influence product enhancements and contribute to customer success initiatives and process improvementsClient Education & Content DevelopmentContribute to the creation and maintenance of help articles, FAQs, and system guides.Collaborate with internal teams to ensure educational content reflects the latest product updates and best practices.What makes you stand outCommunication and Interpersonal SkillsExcellent written and spoken English communication skills.Clear, empathetic, and persuasive communicator with strong interpersonal aptitude.Able to navigate difficult or sensitive client conversations diplomatically and professionallyEnergetic and outgoing personality with a positive, “can-do” attitude.Thrives under pressure while maintaining professionalism and composure.Strong customer-oriented mindset and a desire to help others succeed.Ability to understand client challenges, analyze issues, and propose relevant solutions.Excellent at handling objections, feedback, and product-related queries.Quick to learn and adapt; open to feedback and eager to growOrganisational & Technical SkillsStrong time-management and multitasking abilities.Proactive team player who collaborates effectively across departments.Willing to contribute beyond core responsibilities when needed.Strong reporting skills in using Microsoft Office, Google Sheets and web-based platforms.Familiarity with CRM tools such as ZohoCRM, HubSpot, or similar platforms.Familiarity with content management systems or help portals like Zendesk or Notion.Education and ExperienceBachelor’s degree (completed or currently pursuing) in Business Management, Marketing, Information Systems, Computer Science, or a related field.Minimum of 1–2 years of hands-on experience in a client-facing role, with a strong focus on customer interaction, relationship management, or support, ideally within a software or service-based environment.Working Hours3pm -12am (Monday to Friday)