Customer Success Consultant

This is your opportunity to join an innovative med tech start-up that’s revolutionising preventative healthcare, and be part of their growth journey from the ground up. As a Customer Success Consultant, you’ll play a pivotal role in converting warm leads into bookings, guiding people through an important health decision with empathy and clarity. You’ll work directly with passionate founders and a tight-knit team, shaping the future of healthcare while developing your career in a fast-paced, supportive environment. If you want to be part of something meaningful and make a real impact, this is your moment.What’s in it for you?$75,000 - $80,000 + super.$500 allowance to get set up working from home – maybe you need a new office chair or a coffee machine!Access to one free body scan and heavily discounted for family members.Enjoy true flexible working – mostly be based from home in Brisbane, with the occasional time spent in modern Fortitude Valley office.Rare chance to join an incredible start up at its early stages and grow alongside the business.Have direct access to inspiring founders and passionate leaders who truly value your ideas and contributions.Be part of a purpose-driven organisation that’s transforming preventative healthcare across Australia.Supportive culture, Christmas shutdown period, and a team that truly cares about the work that they’re doing. About The RoleThis is more than a customer service role, you’ll be at the heart of helping people make confident, informed decisions about their health. Working in a fast-moving, high-growth environment, you’ll manage structured consultations with customers, follow proven processes, and use your critical thinking skills to dig deeper and convert warm leads.Monday – Friday working 9AM – 5PM.Managing daily inbound consultations (15–20 calls), expertly guiding warm leads through the consent and booking process to secure confirmed appointments.Explaining the service clearly, professionally, and with compassion helping customers feel supported every step of the way.Perform some outbound follow-ups and re-engagement with existing leads to maximise booking opportunitiesUsing systems like HubSpot and AirCall to accurately track interactions and progress.Asking questions, spotting gaps, and suggesting improvements – you will be someone who’ll challenge the status quo and help us get better every day.About YouYou thrive in fast-paced, phone-based roles and understand the balance between following a script and thinking on your feet. You’re confident in guiding conversations toward booking outcomes, with a natural ability to build rapport and empathise with people who may be facing health concerns.Experience in phone based service/sales or customer success roles, ideally involving inbound or warm lead conversion.You’re comfortable working with targets and understand the value of nurturing relationships to close bookings.Outstanding communication skills with the ability to build rapport quickly and empathise with customers, whilst working within a scripted and compliance based environment.Exceptional critical thinking skills – you will follow a script but know when to adapt and ask the right discovery questions.Self motivated, eager and curious.Confident with digital tools and CRM systems.Comfortable working in a fast-paced start up environment, and know that can come with ambiguity and fluidity.You’re excited to grow with a fast-paced startup and play a key role in its success.Who are we, and what's next?We're Talentpath - Nice To Meet You. We're Lucky To Partner With Companies To Help Them Fuel The Potential Of Their Business Through The Addition Of Talented People. We'd Love To See You Apply Directly To This Ad So We Can Get The Ball Rolling, As Our Client Will Be Interviewing As Soon As Possible. Alternatively, If You're Looking For a Career Convo To Explore Your Options, We'd Love The Opportunity To Help. For a Zoom, a Coffee Or Just To Say Hi, You Can Find Me On The Details BelowGeorgia.S@talentpath.com.auWe encourage you to apply for this role even if you don't tick all the boxes. Recent research shows that people from disadvantaged and/or underrepresented backgrounds are more likely to scroll past a job if they don't have every single requirement - let's change that. We recognise that people are more than just their CVs and take pride in being inclusive and diverse in our recruiting process. So, if this role has piqued your interest, apply!