Customer Success Engineer

Responsibilities:Technical Project ManagementPlan, execute, and oversee technical projects to ensure timely and high-quality delivery.Define project scope, objectives, deliverables, and success criteria in collaboration with stakeholders.Identify and mitigate project risks while ensuring alignment with customer requirements.Cross-functional CollaborationWork closely with engineering, product, and sales teams to ensure seamless implementation of technical solutions.Act as a bridge between technical and non-technical teams to translate business needs into actionable technical plans.Facilitate clear communication between internal teams and customers.Continuous Improvement and InnovationGather feedback from customers and internal teams to refine technical processes and product offerings.Stay updated on industry trends and emerging technologies to drive technical excellence.Optimize workflows, tools, and methodologies to enhance efficiency and effectiveness.Customer Relationship and SupportAct as the main point of contact for clients, maintaining regular communication to provide project updates and address inquiries.Gather and analyze client needs to support internal product improvement initiatives.Maintain strong client relationships by staying attentive to market dynamics, risks, and challenges that may impact customers.Internal Team CollaborationPartner with business development teams and executives to develop strategic and technical plans that help customers achieve their business objectives.Coordinate internal resources for product delivery, implementation, and deployment.Lead project review meetings to resolve bottlenecks and drive project progression.Risk and Issue ManagementAnticipate and identify project risks, developing mitigation plans to minimize impact.Respond quickly to resolve issues arising during project execution.Qualifications:Educational Background and ExperienceBackground in software and hardware RD, product management experience, or data analysis experience.3-5 years of experience in project management or technical project delivery, with client management experience preferred.Skills and CompetenciesProficient in project management tools and frameworks (e.g., Agile, Scrum, Waterfall).Strong analytical and problem-solving skills.Excellent communication and interpersonal skills, capable of engaging stakeholders from technical and non-technical backgrounds.Familiarity with technical infrastructure, software development processes, or related technical domains.Certifications and Language RequirementsPMP, CSM, or similar project management certifications preferred.Fluency in English and Mandarin for business and technical communication.Proficiency in Japanese is considered a plus.Preferred Skills:At least 2 years of team management experience.Fluency in Spanish or Italian will be an additional advantage.Excellent analytical and structured problem-solving skills.Exceptional global communication and presentation skills to drive strategic thinking and provide direction to team efforts.Proficiency in managing cross-functional and cross-regional partnerships.