Customer Success Executive

BreadcrumbHomeJobsCustomer Success ExecutiveCustomer Success ExecutiveWe are looking a hands-on Customer Success Executive to join our team. You will be responsible for ensuring that our customers are happy with our products and services. You will develop and maintain relationships with key stakeholders, act as a liaison between the customer and internal teams, and provide exceptional customer service.What are your super powers?Serve as the primary point of contact for assigned customersProactively engage with customers to ensure they are successful in using our products and servicesDevelop and maintain strong relationships with key stakeholdersWork closely with internal teams to ensure that the customer needs are being met, and communicate customer feedback to relevant stakeholdersDevelop and implement customer success plans, including onboarding, training, and ongoing supportMonitor customer usage data and proactively identify opportunities for improvement or upsellAct as a super hero for the customer within the organizationProvide exceptional customer service and resolve customer issues in a timely and professional mannerMeet and exceed customer retention and satisfaction targetsWhat we are looking for?3+ years of experience in customer success or account management rolesExcellent communication and interpersonal skills, with the ability to build and maintain strong relationships with customers and internal teamsStrong problem-solving and analytical skills, with the ability to proactively identify and resolve customer issuesProven track record of meeting and exceeding customer retention and satisfaction targetsAbility to work independently, as well as part of a team, in a fast-paced environmentPassion for customer success and desire to exceed customer expectationsWhat are your core tasks?Customer friendliness and helping the customer correctly with his/her problems or questions 😇Actively thinking along with the customer in order to jointly look for possible solutionsContinuously work on expanding knowledgeLearning from complex issues and escalating in good timeGuaranteeing the quality of documentationApply NowWhat do we offer you?A robust job with growth opportunitiesA thorough training program on-and offlineRecognition for your work and regular feedbackAn easily accessible office the freedom to shape your own jobThe help of our experienced colleagues20 vacation days + 6 ADV-daysCoffee, tea, soup! Everything to keep you fresh and alert during the working dayRegular lunch or drink after the working day is a must!Great team eventsNice extra-legal benefitsIf you're ready to take the next step in your career and join a dynamic, innovative team, we encourage you to apply for this exciting opportunity.We look forward to hearing from you!Contact Tim at HR@hosted-power.com or 053 59 90 00Tim TerreurManaging Partner