Customer Success Executive, Singapore

The Customer Success Executive is responsible for the implementation of the Weeloy Suite of Solutions on the client platforms. This means working closely with new customers to get them up and running using the applications as well as training them on-site or online, supporting them, and following the clients with regular account management work sessions. The position also involves close interaction internally with the management team as well as the product team to help convey the customer’s needs and turn that into tasks that developers can work from. The main goals of this position includeOwning the overall relationships with assigned clients.Ensure retention and satisfaction of all assigned clients.Aid clients in achieving their goals. CANDIDATE REQUIREMENTSBachelor's Degree, Post Graduate Diploma, any fieldAt least 3 years of working experience in the related field – Customer Service, Training, F&B, HospitalityKnowledge of the F&B and/or Hospitality industry and POS, Table Management solutions is a PlusFluent in English compulsoryFluent in Mandarin is an advantageWillingness to work outside regular working hours for client urgencies SKILLS REQUIREMENTSStrong organizational and project management skillsStrong knowledge of Office software (Microsoft 365, Google Docs...) is a mustEnthusiasm, energy, professionalism, and the ability to work in a fast-paced cooperative team environmentSelf-starter, initiator, and attention to detailStrong understanding/ keen interest in learning, and understanding technical information.Superior communication skills with the ability to propose clear, compelling, and value-focused solutionsPresentation Skills: Provide online/onsite meetings and conference calls to orientate a new client, present new functionality, perform training, and collaborate with clients about concerns.Ensure customer satisfaction through follow-up, client responsiveness, and thorough communicationExcellent time-management skills with the discipline to handle multiple tasks and adapt quickly.Write and update technical materials and documentation for internal and external users.Analyze situations to define issues and draw conclusionsFlexibility to independently work with othersAnalyze data utilizing defined processes to provide insights to clients Weeloy is a technology & marketing solutions specialist serving the restaurant and F&B industry. We provide an innovative one stop shop SaaS solutions platform that enables restaurants to optimize operations, streamline workflows and collect and leverage data to allow owners, managers and staff to focus more of their time and energy on providing an excellent dining experience for their guests. Outstanding career development opportunitiesHighly experienced teamDynamic and fast growing company