Customer Success / Experience Associate

⚡ About CosignCosign is revolutionizing the $4 trillion rental industry with a market-leading rent guarantee product. Our mission is to expand housing access for renters and boost occupancy for landlords. Backed by top entrepreneurs, venture capital firms, and real estate investors, Cosign is built by experienced landlords who deeply understand the rental market’s need.🏆 Role OverviewJob Title: Customer Experience AssociateDepartment: Customer SuccessReports To: Head of Customer SuccessLocation: RemoteEmployment Type: Full-timeAs a Customer Experience Associate, you will play a vital role in delivering exceptional service to our applicants and property management partners. You will provide real-time support via chat, calls, and emails, while managing inquiries in our CRM (HubSpot). You’ll be an integral part of the team ensuring smooth operations, high satisfaction, and timely resolution across customer interactions.🚀 Our Hiring PhilosophyAt Cosign, we seek exceptional talent with relentless intellectual curiosity—individuals who:Hyper responsive to our customer and our teamChallenge the status quo and drive continuous improvementDemand excellence from themselves and their colleaguesIdentify and solve problems others don't even recognizeCreate innovative solutions others believe impossibleWe deliberately seek these rare, high-impact performers who attract similar talent. While most companies avoid hiring these exceptional individuals due to their demanding nature, we actively pursue them. When we find someone extraordinary, we move quickly to bring them onboard.We believe average talent builds average companies. By assembling a team of exceptional performers, we're creating the talent density needed to transform the rental industry and set new standards of excellence.🙏 Why Join Cosign?Be part of a pioneering team in a high-growth company revolutionizing the multifamily property management spaceThrive in a dynamic, entrepreneurial work environment with a supportive leadership team that fosters a collaborative culture valuing innovation and creativityAccess robust tools, technology, and resources to help you and your team succeedContribute to a mission that expands affordable housing options for renters while also improving operations for landlordsBenefit from a competitive salary and comprehensive benefits🎯 What You’ll DoRespond to inbound chats, calls, and emails from potential applicants, active renters, and property managersManage support workflows and update contact and deal records using our CRM (Hubspot)Escalate issues appropriately and document resolutions in an organized and thorough mannerDeliver clear, helpful communication across all channels, balancing speed and accuracyCollaborate closely with the Customer Success and Operations teams to improve customer experienceAdapt to process updates and new tools with flexibility and a growth mindsetTrack trends and feedback to identify recurring issues and improve our support systems🔍 What We’re Looking ForMinimum 2–5 years of experience in customer service or customer-facing rolesProperty management experience is preferredProficiency in CRMs (HubSpot is a plus)Proficient written and verbal communication skills in English (B2–C1 level)Excellent writing skills: organized, clear, and thoroughFast and accurate typing skillsTech-savvy and comfortable working across multiple digital toolsReliable, coachable, and communicativeNot afraid to ask questions and bring a personal, supportive tone to interactionsAble to work an assigned schedule within Cosign’s operating hours (Monday–Friday), with some flexibility around holidaysSelf-starter who thrives in a remote, fast-paced environment💥 What We ValueUrgency & Focus: We move fast as category creators, but never at the expense of our valuesAuthenticity: We engage in genuine, impactful conversations that drive meaningful progressCommunity & Relationships: We build deep connections with each other and our clients, fostering belonging and trustTransparency & Continuous Improvement: We openly share insights, learn constantly, and push for continuous progressExcellence & Drive: We demand excellence from ourselves and each other, acting with relentless determinationHumility & Respect: We approach every challenge with integrity, humility, and respect for all stakeholders🛎️ Compensation & BenefitsCompetitive base salaryComprehensive benefits packageRemote-first flexibilityReports to: Head of Customer Success🏷️ Tags (For Posting)customer experience, customer service, customer success, proptech, CRM, HubSpot, real estate, remote work, B2B, property management, support