Customer Success Implementation Manager

Join a growing SaaS company helping organisations work safer and more effectively. At Human Risks, we make security risk management simpler, smarter, and more collaborative and we are looking for a Customer Success Implementation Manager to help our customers succeed. Based in Aalborg, you will help customers get value from our platform through onboarding, adoption, and training, while supporting internal improvements that strengthen our Customer Success operations. What you will do:Support onboarding and enablement projects that help customers reach their goals. Coordinate onboarding timelines and communicate progress and expectations clearly with customer stakeholders. Deliver and guide customers through trainings and best practices. Support operational and configuration activities to ensure successful setup. Maintain an overview of customer setups to ensure continuity over time. Create and update help articles, guides, and learning materials. Provide responsive support and coordinate with internal teams. Collaborate with Product, Tech, Sales, and Marketing to share insights and improve the customer experience. Contribute to better processes and scalable workflows within Customer Success. What you bring:2–5 years of experience in SaaS implementation, onboarding, enablement, or customer success. Strong communication, collaboration, and analytical skills. Excellent organisation and attention to detail in managing multiple customers. Problem-solving mindset and curiosity for understanding customer needs. Experience with CRM, documentation, or support tools (HubSpot, Intercom, Notion, etc.). Adaptability and eagerness to learn new tools and technologies. Interest in improving processes, workflows, and automation opportunities. Knowledge or curiosity about risk management or security is a plus. Fluent in English. Danish is an advantage. What you need to succeed: Structured and proactive approach to managing tasks and priorities. Confidence and professionalism when communicating with customers. Ability to manage training, setup, and support simultaneously while keeping a clear overview. Strong sense of ownership and accountability for your work. Eagerness to learn, adapt, and improve continuously. Clear communication and teamwork skills for effective collaboration across teams. Your work will help customers succeed and shape how they experience our platform. As the company evolves, so will this role offering opportunities to grow and take on new challenges. If this sounds like you, we would love to hear from you!Applications must be submitted in English. For questions, you can contact Adeline Balac a.balac@humanrisks.com.