Customer Success Lead

About the companyAsseti is the category-defining platform for asset intelligence and operations, used by some of the world’s largest real estate owners to understand their assets, optimise portfolio performance, and make smarter operational, maintenance, and capital decisions.We turn complex, fragmented asset information into a single source of truth - combining real-time condition insights with the operational context needed to prioritise work, manage risk, and drive efficient action across large property networks.Asseti automates condition detection, triage, repair prioritisation, and cost forecasting at scale. We streamline asset operations by enabling teams to identify issues, understand impact, coordinate responses, and measure improvement - all within one unified platform.We’re building the intelligence and operational backbone that helps leading organisations run their assets with clarity, consistency, and confidence.The opportunityJoin our Sydney team to lead customer success across key ANZ accounts. You’ll drive adoption, value realisation, and renewals, partnering closely with product and sales to ensure customers get measurable outcomes and expand with Asseti.This role is about ownership from day one. You'll be deeply embedded in the day-to-day of customer success, building the function from the ground up and establishing the foundations for how we serve customers in ANZ. You'll own the entire CS process, create best practices that scale, and shape the playbook for the region. As we grow, you'll grow with us - stepping into a leadership role and defining the future of customer success at Asseti across Australia and New Zealand.The roleYou will own strategic customer relationships post‑sale, onboarding, enablement, QBRs, value mapping, issue resolution, and renewal planning. You’ll collaborate with AEs, Solutions, and Product to translate customer goals into clear plans, remove friction, and turn wins into case studies and expansions.This is a high impact role. You'll have the ability to build the CS function from the ground up, owning the growth and success of our customers.What you will doLead onboarding and success planning to align stakeholders on goals, milestones, and measures of valueDrive product adoption through training, playbooks, and usage insights that lift engagement across personasRun executive‑level QBRs and value reviews tying Asseti outcomes to business KPIsProactively identify risk and run save plays to protect renewals and NRRPartner with Sales on expansion opportunities and multi‑year renewal strategiesBe the customer’s voice to Product, prioritising feedback and shaping roadmap tradeoffsBuild scalable CS processes, including health scoring, playbooks, and reportingWhat you will bring5+ years in enterprise Customer Success or Account Management in B2B SaaSProven record lifting adoption and securing high renewal and expansion ratesComfortable with executive communication, stakeholder management, and change managementData‑driven approach using health, usage, and outcomes to guide actionsStrong project management, clarity in written and verbal communication, and bias to actionBonus points for:Experience with asset‑heavy industries or analytics/workflow platformsFamiliarity with CS tooling, health scoring, and value frameworksPrior work with ANZ public sector or large enterprise procurement and governanceWhy join usHigh‑impact role at the heart of customer outcomes. You’ll shape how Asseti delivers value, protect and grow key accounts, and help build CS practices as we scale. Competitive compensation, equity participation, and a path to build and mentor a local CS team.