Customer Success Manager - Europe

As a Customer Success Manager in Xeneta your objective is to manage a portfolio of assigned accounts and drive customer success and revenue in that territory to meet the company’s vision and ambitious global expansion objectives.The core contribution of a Customer Success Manager lies in creating exceptional experiences for customers, ensuring they remain engaged and successfully use Xeneta’s services. This approach not only fosters long-term relationships but also supports the continued growth and expansion of customers within the Xeneta platform. Ultimately, the CSM’s commitment to customer success is pivotal in securing both customer loyalty and the advancement of Xeneta’s business objectives.The location for this role is Hamburg, Germany or Oslo, Norway.What you will be doingLead the lifecycle management of assigned accounts and ensure timely renewals.Drive retention and growth among our customers by understanding their business needs and helping them succeed.Continuously work with data to define and implement metrics to monitor your territory performance, and take action accordingly to manage at-risk accounts and develop advocates.Review and report on usage, adoption and customer health metrics.Conduct continuous business/account reviews to share positive outcomes and identify growth opportunities.Provide ongoing training and best practices to customers.Work cross-functionally with marketing, sales, product management to ensure the best Xeneta experience is delivered to the customer.Identify and implement customer success projects or programs that interest you.What we are looking forProfessional experience and skills:Experience working with customers and the entire customer lifecycle as a CSM, ideally from the ocean freight, supply chain, or logistics industry.Experience working with B2B SaaS products.Excellent English skills, written and oral.Good negotiation skills and not afraid to take risks.Customer obsessed mind-set and strong appreciation for entire customer journey.Ability to connect with other functions in the business, like marketing, sales, product, to create a seamless end-to-end customer experience.Having experience in working with Salesforce is a plus.Personal qualities:Creative and resourceful, especially when it comes to problem-solving skills.Ability to learn and quickly integrate new – often technical – information.Ability to work in a diverse and flexible culture with a global outlook.Self-starter & adaptable: thrives in a dynamic, fast-paced environment, with a ‘willing to go the extra mile’ and ‘get it done’ mentality.Superb interpersonal skills, including the ability to quickly build rapport and collaborate with colleagues, customers and strategic partners.Excellent communication skills, able to communicate confidently, pleasantly and concisely.What we offerYou will be a part of a growing company that is currently redefining a multi-million-dollar industry through a period of unprecedented upheaval. Your work will have significant impact on this.We will help you grow your career. We help you identify areas of growth for you, whether you want to grow as a specialist in your field or eventually want to go into a leadership/management role.We have a transparent and open work environment where everyone is empowered to make an impact and encouraged to voice their ideas.You will receive an individual education budget and can educate yourself during work hours: you can spend several hours each month attending courses, reading books or getting involved in communities.Keeping true to our value, “Xeneta is one,” we regularly organize social events, including Friday after-work-socials, board game nights, weekly quizzes and a yearly global company trip.You will enjoy our generous vacation plan: 5-10 extra paid days off around public holidays throughout the year on top of your paid vacation.We have flexible working hours that give you the opportunity to decide your own working time.We value work-life balance and want to make sure you can spend quality time with your family or enjoy your hobbies when your workday is over.We will help you relocate to Oslo or Hamburg if you are applying from abroad. We will provide you with a temporary apartment and reimburse your expenses for the relocation flight, permit and visa fees.You will receive stock options in Xeneta as part of your compensation package.About XenetaAt Xeneta, we have been on a mission to transform the ocean and air freight markets since 2012. We are doing this by building a data platform that provides intelligence to the very opaque industry of buying and selling containerized freight. Now, Xeneta is the leading freight rate benchmarking and market analytics platform—creating transparency and empowering our customers to make data-driven decisions.Our customers include big brands such as Kuehne+Nagel, Coca-Cola Company, Unilever, Pfizer, Flexport, L'Oreál, Nestlé, and Volvo.Headquartered in Oslo, with offices in Hamburg, London and Jersey City and employees from over 60 different countries, we are a truly international company that celebrates diversity. We’re growing at a fast pace, helped in part by our latest investment round where APAX Digital invested $80M, and we are continuously searching for top talent and partners to join us on our mission.