Customer Success Manager - India (Bengaluru, Karnataka, Area)

About the RoleAs a member of our stellar customer experience team, you will work closely with some of the fastest growing companies in the world as their direct line of contact and support. You’ll partner with our account management, product, and engineering teams to resolve customer questions, manage product feedback, and help improve the overall customer journey. You’ll be the first line of defense for our users and the voice of the customer internally.What You’ll DoUtilize critical thinking and troubleshooting skills to diagnose and resolve potentially complex customer issues, leveraging internal tooling and engineering supportCollaborate with the support lead on documentation, escalations, product feedback, and cross-functional communication with other teams and third partiesWork directly with some of the fastest-growing companies around the world, building strong customer relationshipsGrow and learn in a fast-paced, high-ownership startup environment with global impactHandle support requests via phone, email, and chat, helping Pump scale customer operations across regionsContribute to maintaining an industry-leading customer satisfaction rateAct as a key part of the feedback loop to inform product improvements and customer experienceBecome an expert in the Pump platform to deliver exceptional customer guidance and valueWhat You Need1–3 years of experience in a customer support or technical support role.Excellent verbal and written English communication skills.Comfortable working across time zones and collaborating remotely.Strong troubleshooting, critical thinking, and investigative skills.Desire to take ownership, learn quickly, and grow within the company.Comfortable working flexible hours, including evenings and occasional weekends.Nice to HavesExperience with tools like Zendesk, Intercom, or similar platforms.Familiarity with cloud platforms (AWS, GCP, etc.) or fintech tools.Prior experience in a fast-paced startup or SaaS environment.Benefits (for U.S.-based full-time employees)Competitive salary aligned with local market standardsPerformance-based bonusesCompany equity optionsComprehensive healthcare coverage32 vacation days and unlimited sick leaveQuarterly team retreats and offsitesFlexible work arrangements, including hybrid/remote options where applicable Compensation: ₹1,800,000 INR - ₹2,800,000 INR