Customer Success Manager - Partners & SMEs

About The JobMissionAs a Customer Success Manager - Partners & SMEs, you act as the key link between partners (accountants, resellers), their end customers, and the Banqup ecosystem. You combine partner and customer success, commercial mindset, and technical affinity to ensure successful onboarding, adoption, and long-term usage of our digital solutions.You understand both the business challenges of partners and accountants and the technical and process-oriented aspects of digital document flows, invoicing, and financial administration. You translate unstructured questions into clear, practical solutions and proactively guide partners and customers to get maximum value from our platforms.You work closely with Sales, Business Development, Product, and Implementation teams and play a key role in strengthening customer satisfaction, partner engagement, and sustainable growth.ResponsibilitiesThis is what we expect of you:Partner & Customer SuccessAct as an ambassador of the Banqup platforms and related Banqup solutions, supporting partners in their digital administrative and financial processes.Guide and support accountants, resellers, and partners in onboarding and activating their SME clients on the platform.Advise SMEs and partners on how Banqup adds value to their organization, both functionally and technically.Build long-term relationships with partners by understanding their business needs and aligning solutions accordingly.Technical & Process-Oriented SupportSupport partners and customers in the setup and usage of digital document flows, including invoicing, payments, and administrative workflows.Support partners in integrating their solutions with Banqup platforms leveraging API documentations and other internal technical teamsUnderstand and explain concepts related to: Accounting and invoicing processes, order-to-cash and procure-to-pay flows, document management, archiving and workflow automationTranslate partner requirements into clear use cases and coordinate internally with Product, Implementation, or Technical teams when needed.Identify recurring issues or improvement opportunities and proactively suggest optimizations.Coordination & Enablement:Support partners in defining and executing activation initiatives (mailings, newsletters, webinars, demos) in close collaboration with Sales & Business Development.Provide administrative and operational support related to partner communications and customer activation campaigns.Assist in coordinating small to mid-sized customer initiatives, keeping track of scope, priorities, and follow-up actions.Clearly communicate progress, next steps, and outcomes to both internal and external stakeholders. About BanqupAt Banqup Group, our mission is to make business easy and smart by helping organisations build strong digital connections with their customers and suppliers. We are a leading financial technology company that simplifies and automates business processes through our innovative digital solutions. Our platform connects businesses with their customers, suppliers, and financial institutions, enabling seamless electronic document processing, invoicing, payment services, and administrative workflows.Our cloud-based open network of consumers and organisations - small or large, local or global - promotes collaboration, digital interactions, document exchanges, payments and cash flow optimisation. It also enables us and our partners to create additional data-driven services to help organisations grow.In our trusted network we equip every verified participant with the right tools to digitise and automate business processes including order-to-cash and procure-to-pay processes. Those tools range from smart mobile and web applications over software integrations all the way to fully documented APIs.Our vision is to become the leading digital one-stop shop solution for administrative, financial, and payment processes and communications between parties. By leveraging cutting-edge technology and a customer-centric approach, Banqup Group empowers businesses to focus on their core activities while we handle the complexities of their financial and administrative processes.We would be happy to seeWe Are Looking For Candidates Who HaveA Bachelor’s degree or equivalent experience, with a strong customer-oriented and commercial mindset.A strong interest in IT, cloud-based platforms, and digital solutions; affinity with invoicing, accounting, or document management is a strong plus.Experience or interest in working at the intersection of business processes and technology.The ability to analyze customer needs and translate them into clear, structured solutions.Excellent communication skills, with a very good knowledge of Dutch and English A proactive, well-organized, and ownership-driven attitude.Strong listening skills and the ability to explain technical or complex topics in a clear and accessible way.A team-player mindset, with flexibility in time and location.This Is What You WinWe offer a market-conformed gross salary that reflects your skills and experience. Furthermore we offer an insurance package (hospitalization, guaranteed income and pension benefits) and a company car including fuel- or charging pass. We provide a net expense allowance, additional vacation days and flexible hours with home based- working possibilities to allow our employees a healthy work- life balance.Banqup Group is offering more and more services that require a great deal of trust from our customers. As a result, all roles within any of the companies of the Banqup Group are subject to some form of a background check. For most roles, this will involve a simple identity and degree verification. For other roles, we might be required to also verify your criminal record and employment history.