Customer Success Manager - SaaS

This is an incredible opportunity for a lawyer ready to pivot into a high-impact commercial role that blends customer success, product strategy, and business development — think of it as a real-life MBA.The company’s AI platform is redefining how firms conduct legal due diligence, helping lawyers cut project time in half while enhancing quality and insight. Built by lawyers, for lawyers, this is a team that values autonomy, curiosity, and collaboration — where the best ideas always win.What you’ll be doing:Owning customer relationships end-to-end — from onboarding to long-term success.Running tailored trials and implementation sessions to ensure clients get maximum value.Collaborating with the product team to surface insights and shape the platform roadmap.Working closely with the founders as the company scales across ANZ and globally.What we’re looking for:3+ years’ experience in corporate/M&A law within a top-tier or equivalent firm.A deep understanding of the due diligence process and its challenges.Strong communication, organisation, and client relationship skills.A growth mindset — hungry to learn, adapt, and make a tangible impact.Bonus points for:Experience in legaltech, SaaS, or startups.Exposure to sales or client success roles.Passion for innovation, tech adoption, and continuous improvement.Competitive salary & ESOPIf you’re a lawyer ready to step into a commercial, client-facing role where you can shape the future of legaltech, this could be the perfect next move.