Customer Success Manager - UK Market (12 Months FTC)

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!We are part of an exploding industry where we have conquered the global market and now due to expansion we are looking for a Customer Success Manager to join our Account Management function in Copenhagen on an initial 12 months fixed-term contract.Our Customer Success team plays a crucial role in Trustpilot’s commitment to building trust and transparency between consumers and businesses around the world. The team is responsible for the after sales customer journey, making sure they are satisfied and use our product to its real value. In this role, you will be responsible for the customer retention for our UK based customers. You will be acting as a trusted advisor, developing long-term relationships and success plans for customers, ensuring that the maximum value is derived from Trustpilot’s products.What You'll Be DoingEstablish a relationship with all our customers that ensures their overall satisfaction with Trustpilot products, which will strengthen their adoption and ensure contract renewalEnsure a premium experience for our clients by understanding their business objectives, key KPIs and ensure that Trustpilot delivers against themConvey best practice examples that drive ROIEnsure Trustpilot becomes the value adding partner in targeted accountsAct as a trusted adviser, advocating client needs back to Trustpilot’s internal support, product, engineering and sales teamsSuccessfully upsell Trustpilot’s products and discover new revenue opportunitiesIncrease renewal rates and reduce churnMapping various accounts in order to cross sell into other parts of their businessInfluence future lifetime value through higher product adoption, customer satisfaction and overall health scoresSuccessfully onboard clients and ensure they fully utilise their paid subscriptionWho You AreExperience managing a large portfolio of SME customer accounts with a focus on achieving a high renewal/retention rate Ideally 2+ years of account management experienceDemonstrated experience with subscription based, renewal license modelsAbility to build and maintain strong relationships with multiple stakeholdersExcellent communication and negotiation skillsAdept of uncovering new revenue opportunitiesPossess a solid ability to manage tough conversations in a professional and solution-oriented mannerExperience with selling in a competitive environment What We OfferThe chance to be a part of an exciting global growth journeyAn opportunity to work alongside professional, enthusiastic people in a rapidly growing companyAn exciting and equal opportunity workplace with diverse perspectives and ideasAn attractive salary package and bonus schemeOpportunities to grow your skills and develop your careerA vibrant culture with unlimited snacks, ping pong, darts and amazing social eventsAn international, ever-growing, diverse and fun working environmentWhat's In It For YouA range of flexible working options to dedicate time to what matters to youCompetitive compensation package + bonus25 days holiday per yearTwo (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your communityRich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and BlinkistPension and life insuranceHealth cash plan, online GP, 24/7, Employee Assistance PlanFull access to Headspace, a popular mindfulness app to promote positive mental healthPaid parental leaveSeason ticket loan and a cycle to work schemeCentral office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask forRegular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials.Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more.Independent financial advice and free standard professional mortgage broker adviceStill not sure?We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!About UsTrustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.Join us at the heart of trust.Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.