Customer Success Manager

We’re looking for a relationship-driven professional who thrives in a fast-paced, international environment and is passionate about helping clients succeed through strategic B2B matchmaking and exclusive business events.About the roleAs a Customer Success Manager, you will be the primary contact for a portfolio of solution providers, guiding them to maximize the value of their participation in exclusive B2B events. You will coach and support clients to generate high-quality leads and build strategic relationships through curated one-to-one meetings with senior decision-makers.This is a sales-driven role where you will work closely with the sales team to strengthen client relationships, drive repeat business, and contribute to long-term account growth.About the CompanyThe company is a leading B2B growth partner that connects solution providers with senior decision-makers across Europe. Through a proprietary matchmaking platform and curated events, they accelerate sales cycles and foster long-term business relationships. With operations in multiple countries and a diverse international team, the company offers a dynamic and collaborative environment focused on innovation and customer success.Work tasksBuild and maintain strong, long-term relationships with clientsDeliver proactive and high-quality customer servicePrepare clients for participation in invitation-only eventsIdentify upselling and cross-selling opportunitiesCommunicate the value of the service and event conceptManage time effectively and prioritize client needsEnsure accuracy and professionalism in all client interactionsWe are looking forAround two years of experience in a client-facing role (sales, account management, customer success)Proven ability to build trust and strong client relationshipsCommercial mindset and drive to grow accountsExcellent communication skills and professional presenceFluency in Swedish and strong proficiency in EnglishAnalytical thinking and solution-oriented approachAbility to work independently and in a teamOur recruitment processThis recruitment process is handled by Academic Work and it is our client’s wish that all questions regarding the position is directed to Academic Work.Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.