Customer Success Manager / Account Manager

OverviewEmbargo is the UK’s leading plug-and-play loyalty, ordering and CRM platform for hospitality, powering the full customer journey across walk-ins, delivery, and click & collect. We already support 3,000+ venues, including some of the most exciting and fast-growing SME brands like Honi Poke, Badiani Gelato, Island Poke, Shoryu Ramen, Hermanos Coffee or EggSlut to name a few. We are looking for a commercially driven Customer Success Manager who thrives on hitting targets and growing revenue of their clients. This role is all about owning a portfolio of partner venues, maximising their success with Embargo, and delivering measurable business growth through upselling, cross-selling, and GMV expansion.Your responsibilities will include:Own the end-to-end onboarding of new venues, ensuring quick activation and time-to-value.Build strong commercial relationships with decision-makers across your portfolio.Drive revenue growth by consistently identifying upsell and cross-sell opportunities within your accounts.Deliver measurable GMV growth by advising partners on best practices and ensuring full adoption of Embargo’s platform.Proactively manage churn risk and turn renewals into expansion opportunities.Regularly review account performance, create tailored growth plans, and execute them with discipline.Consistently maintain an up-to-date pipeline in HubSpot and report on revenue progress.Share customer insights with Sales, Marketing, and Product teams to influence strategy.The requirements:Strong track record in customer success, account management, or sales roles with revenue responsibility (ideally SaaS or hospitality tech).Proven ability to hit and exceed growth and upsell targets.Commercially minded, with excellent negotiation and closing skills.Confident communicator who can influence stakeholders at all levels.Comfortable using data to identify opportunities and measure success.Resilient, target-driven, and proactive in hunting growth opportunities.Based in London with availability to work at least 3 days a week from our Hammersmith Office (W6 7JP).Your attitude & personality:Competitive and results-focused with a strong commercial drive.Entrepreneurial and resourceful, with a “hunter” mindset within existing accounts.Resilient under pressure and motivated by targets.Strong team player who contributes to a high-performance culture.What we offer:Uncapped and transparent commission structure tied to upsells and GMV growth.Rapid career development in a high-growth SaaS business back world’s leading investors.Direct influence on revenue growth and commercial strategy.Opportunity to expand your skills across customer success, sales, and product adoption.Work with ambitious, driven colleagues who aim to outperform every day.Competitive salary with frequent performance-based reviews.