Customer Success Manager (all genders)

About UsOur mission at Avelios is to build the leading software platform for the data-driven digitization of hospitals and patient care. To do so, we have built a modular software platform that digitizes and optimizes workflows in hospitals with cutting-edge technology in a user-friendly way. With our software, we enable hospitals, doctors & nurses to provide their patients with the best possible care.We are growing fast and want to keep expanding our team and business to fundamentally digitize healthcare for the better. We appreciate different backgrounds and see diversity as one of our strengths.THE TEAM AND ROLEAs a Customer Success Manager (all genders), you’ll be the go-to partner for our customers — supporting them through onboarding, training, and continuous success with our platform. You'll help build strong relationships, turn feedback into action, and ensure that every customer gets the most out of our product and partnership.Your ResponsibilitiesTake ownership of the full customer success journey — from onboarding and training to ongoing engagement and upsellingCategorize, prioritize, and respond to incoming feedback via our Jira Service Management platformCollaborate closely with our Sales and Product teams to ensure smooth handovers, seamless implementations, and sustained customer satisfactionContinuously improve our internal processes and tools to deliver outstanding customer experiencesBuild and maintain long-term, trust-based relationships with customers and key stakeholdersMonitor usage and collect feedback to identify upsell opportunities and prevent churnDevelop clear, accessible training materials tailored to customer needsYour QualificationsRelevant experience in Customer Success, ideally within B2B software and/or the healthcare sectorCompleted degree in Business, Medicine, Technology, or a comparable fieldAbility to manage multiple customers and coordinate various stakeholders effectivelyExcellent communication skills and the ability to convey complex topics clearly and effectivelySolution-oriented mindset with a hands-on approach and focus on impactFluency in German, and good proficiency in EnglishYour BenefitsVariety in your tasks and the opportunity to take ownershipAn international, informal team structure in a motivating start-up atmosphere, allowing you to participate directly in our customer growth story and the overall success of AveliosAbility to gain valuable hands-on experience in a startup backed by leading international VCsSupport for your personal development through continuous learning and feedbackSet your own rhythm with flexible working hours and trust-based time trackingA virtual stock option package (VSOP) that lets you participate in Avelios’ long-term value creationA monthly meal allowance up to 75 euros, full coverage of the Deutschlandticket, Urban Sports Club or a subsidized Wellpass membership, a bike leasing program and Corporate Benefits that give you access to discounts from a wide range of providers in various areas