Customer Success Manager

AppsFlyer helps brands make good choices for their business and their customers with its advanced measurement, data analytics, deep linking, engagement, fraud protection, data clean room, and privacy-preserving technologies. Built on the idea that brands can increase customer privacy while providing exceptional experiences, AppsFlyer empowers thousands of creators and 10,000+ technology partners to create better, more meaningful customer relationships.AppsFlyer is looking for a self-motivated and proactive Customer Success Manager. The ideal candidate believes in personalized service, thrives in cultivating business relationships, and can navigate the mobile ecosystem with ease. This role oversees the lifecycle of customers from onboarding to renewal. As a Customer Success Manager, you’ll join a team of people who are laser-focused on delivering the best experience to AppsFlyer’s customers.Please submit your CV in English.What You’ll DoBecome an in-house expert in AppsFlyer’s product - both business and technical use cases and stay up-to-date on product releases and new featuresUse your understanding of the AppsFlyer product to quickly identify, escalate, and solve complex technical problemsBuild deep business relationships by continually WOW-ing our customers through exceptional support and serviceProvide training and education on our products and new features through demos, webinars, and both virtual and on-site trainingsInvite, facilitate, and document customer product ideas and feedback to the AppsFlyer Product and R&D teamsHost Executive Business Reviews with key stakeholders to share wins, industry best practices, and impact on customer outcomesWhat You Have3+ years of experience in customer success, product management, or mobile analytics at an online advertising company, digital agency, or SaaS platformComfortable analyzing and interpreting large data sets and dealing with reporting discrepanciesExperience working with multiple accounts across a diverse set of industries, company sizes, and experience levelsExcellent written and verbal communication skills for technical and non-technical audiencesYou’re a fast learner who is naturally curious and thrives in a fast-paced and dynamic work environmentProficiency in English required - written & verbalBonus points Technical background on SDKs, APIs, SQL, Mobile App Analytics, Deep LinkingProduct management sense/familiarityAs a global company operating from 25 offices across 19 countries, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.“As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In.” Oren Kaniel, CEO