Customer Success Manager

Location: GTA, ON (Hybrid)Type: Full-timeCompensation: $50,000–$55,000 base salary + commission + full company benefitsAbout ButterlyButterly is Canada’s leading consumer advocacy and UGC platform helping brands like Spin Master Toys, L'Occitane, Canadian Tire, and exciting emerging brands to earn real trust through authentic consumer voices.We connect brands with our engaged community of everyday advocates to create high-quality reviews and user-generated content (UGC) that drive awareness, conversion, and retail sales. At Butterly, we believe in real people and real results.About the RoleWe’re looking for a Client Success Manager to join our growing team. You’ll manage a portfolio of top Canadian CPG brands, executing best-in-class UGC and review campaigns from kickoff through to completion.This role is perfect for someone who thrives in a fast-paced, collaborative environment and loves delivering an outstanding client experience while juggling multiple projects and priorities.What You’ll DoManage day-to-day relationships with multiple brand clientsLead campaign setup, timelines, and execution for review and UGC programsCollaborate with internal teams to ensure seamless delivery and exceptional resultsMonitor campaign performance, compile insights, and deliver client reportsProactively identify opportunities to improve client outcomes and strengthen partnershipsEnsure every campaign reflects Butterly’s high standards of quality and authenticityWhat You Bring2–5 years of experience in a client-facing B2B role (marketing, account management, or customer success preferred)Exceptional organization and attention to detail - you love structure and deadlinesExcellent communication skills, both written and verbalStrong problem-solving ability and the confidence to manage competing prioritiesProficiency in PowerPoint, Excel, and Keynote (experience with project management or CRM tools is a plus)A team-oriented, entrepreneurial spirit and a sense of fun! Bachelor’s degree or equivalent professional experienceWhy You’ll Love Working at ButterlyCompetitive base salary with performance-based commissionsFull company benefits and growth opportunities in a scaling businessA collaborative, supportive team that values creativity, initiative, and resultsThe chance to work with some of Canada’s most recognizable and emerging brandsReady to Join Us?If you’re passionate about helping brands grow through the voice of real consumers, we’d love to hear from you.Please submit your CV and a short note about why you’re excited to work with Butterly. We look forward to meeting you!