Customer Success Manager (China)

About HorizonsAt Horizons, we're building the infrastructure to power borderless teams. By handling global payroll, benefits, taxes, and compliance, our technology enables businesses to hire anyone anywhere compliantly at the push of a button.If you're interested in adding to our vision of enabling people to work in dream jobs, for every company, and from anywhere in the world, apply now!We're committed to building a global, diverse team representing different and varied backgrounds, perspectives, and experiences.We welcome applications from everyone, regardless of gender, ethnicity, sexual orientation, religion, civil or family status, age, or disability. Being a Horizoneer means being part of a growing, international family.About the roleWe are seeking a proactive and strategic Customer Success Manager to nurture our key (Best of the Best) BOB accounts. Your primary mission is to ensure client retention, drive growth, and act as the vital link between our customers and internal teams.Key Responsibilities· BOB Relationship Management & Growth:· Develop and maintain strong, long-term relationships with our most valuable (BOB) clients.· Proactively understand client goals to identify new opportunities for account growth and expansion.· Ensure high levels of client satisfaction, leading to successful renewals and advocacy.· Communication & Coordination:· Serve as the primary point of contact, effectively communicating client needs and feedback to internal teams (e.g., Product, Sales, Marketing).· Coordinate with cross-functional teams to ensure the timely and successful delivery of our solutions according to customer needs.Qualifications· Strategic Problem Solver: Excellent analytical and problem-solving skills with a proven ability to think critically and resolve issues independently.· Exceptional Communicator: Outstanding verbal and written communication skills, with the ability to engage effectively with both external clients and internal stakeholders.· Driven & Collaborative: A strong sense of ownership and accountability, coupled with a collaborative spirit to work effectively within a team environment.What it's like working at HorizonsOur service & product. We're a technology company, not an accountancy, payroll provider, recruitment firm or similar. We build a workforce management platform that allows our customers to hire the best talent in minutes, without worrying about compliance, payroll, or HR admin.Our amazing team and environment. Working at Horizons means you're working on something very exciting: Allowing every person on the planet to have access to equal opportunities in living a fulfilled work and personal life. We believe in hiring from within and going the extra mile to retain top talent. As the company continues to grow extremely fast, you will be given the opportunity to develop and grow alongside.Our benefits and perks. Being a Horizoneer means that you get the benefit of:A competitive salaryAn asynchronous working environmentA "Remote-First" company environment (or Hybrid) - based on the nature of the jobThe ability to work from abroad for a short period of timeGrowth opportunities within the companyWe provide all new joiners with the necessary hardware to ensure you have the tools you need to succeed from day one