Customer Success Manager

One of India's fastest growing consumer health platforms -- Clinikally.com -- is looking for a seasoned customer support/success manager (3-6 years) to lead all aspects of customer support from the front.What You Will DoOversee a varied and extensive group of customer service associates aiming to meet specific objectives.In charge of enforcing discipline and managing the team's schedule while on duty.Tasked with keeping team members from leaving the organization.Guarantee timely and precise responses to service inquiries, ensuring goals are met.Support new team members by providing updated information and addressing process discrepancies.Directly accountable for encouraging team growth through motivation.Ensure the team adheres to productivity and quality standards.Responsible for the seamless execution of day-to-day operations.Achieve the team's customer satisfaction goals, emphasizing the importance of exceptional service quality among all members.Facilitate communication between Managers and Team Members.Ideal SkillsExcellent at interacting with others and able to communicate across different levels of the organization.Eager to learn and adapt.Highly committed to taking charge and owning responsibilities.