Customer Success Manager

Customer Success Manager (Account Management Focus)Remote – Full TimeAre you a strong Account Manager who knows how to own client relationships, drive retention, and deliver results in a fast-paced creative environment? Do you thrive on structure, communication, and long-term client success? Then you might be the Customer Success Manager we’re looking for at ContentJet.About ContentJetContentJet is a global UGC production company powering high-performance ad creatives for mobile apps, SaaS brands, and fast-scaling e-commerce companies. We combine human creativity, AI-powered production, and strategic testing frameworks to deliver content that performs. Our team spans 14+ countries and works with top brands across TikTok, Meta, and paid social.The Role: Client Ownership + Retention + GrowthThis role is ideal for someone with Account Management experience who wants to go beyond check-ins and reporting. You’ll own client accounts from onboarding through delivery, retention, and growth. You’ll work cross-functionally with Creative Directors, Production Managers, and Editors to keep projects moving—and ensure clients get results worth renewing for.What You’ll DoYou will:Manage and grow a portfolio of client accountsLead onboarding, weekly check-ins, and performance review callsAct as the single source of truth for client goals, priorities, and deliverablesKeep production aligned with client expectations and strategyProactively identify risks, manage challenges, and solve problems before they escalateEnsure on-time delivery through strong project communicationTranslate client feedback into clear tickets and actionable briefsPresent creative updates and campaign insights with clarity and confidenceDrive retention by delivering exceptional client experience and strategic valueIdentify upsell/cross-sell opportunities and expand accountsWho You Are2–4 years experience in Account Management or Customer SuccessAgency experience is a big advantage (creative, media, UGC, or influencer marketing)Strong communication—clear, confident, and professionalExcellent at managing multiple accounts and prioritiesYou own client outcomes—not just tasksCalm under pressure, solution-oriented mindsetFluent in English (Spanish or French is a big bonus)Familiar with production workflows, UGC, and content strategy is a plusTools You’ll UseMonday.comSlackGoogle SuiteCRM tools (HubSpot/Pipedrive a plus)LoomNotionCompensation + GrowthBase Salary: $24,000 USD/yearPerformance Bonuses: 10–20%Career Path: Senior CSM → Lead CSM → Head of Customer SuccessRemote Role – work from anywhereHigh ownership – real impact on client growth and retentionWhy Join ContentJetFast-growing company with elite performance standardsWork directly with international brands and high-growth startupsBe part of a creative-driven environment (UGC + AI + paid social)Work with an ambitious, no-drama, high-speed culture