Customer Success Manager (CSM)

Enterprise Customer Success Manager / Account Manager - Regtech SaaSCirca $150,000 + $50-70,000 commissionsGlobal Scale-up SaaS providerFull Job DescriptionMy client is a rapidly growing Australian success story with a market leading SaaS solution aimed at the professional services market. Their workflow and automation software makes lives easier for their customers, increasing their ability to focus on core business and revenue generating activities. Due to growth an exciting new opportunity to join the business has opened as Enterprise Customer Success Manager.As a Customer Success Manager, you will be tasked with increasing usage/adoption, client on boarding and training, client retention and identifying cross/up selling opportunities across the client accounts (renewals etc).Main responsibilities:· Developing and Managing key accounts in the enterprise and global MNC sectors, achieving mutual goals whilst seeking growth within each account· Retain and grow client base through identifying cross/up sell opportunities· On board and train new customers on the solution· Client support and issue resolution· Conducting detailed QBR's with key customers· Manage customer renewals· Internal and external key stakeholder management - up to Heads of and 'C' levelKey skills required: · Tertiary qualification· Minimum of 5 years' experience working as a Customer Success Manager or Account Manager within software (SAAS) sales· Ability to identify new business opportunities within existing accounts through cross/up sell additional solutions and services· Customer centric approach with a fantastic attention to detail· Outstanding presentation and communication skills with an ability to deal with C Level execs· Experience of demonstrating a SAAS product/platform with multiple modules· Comfortable running customer workshops, onboarding and training of new and existing customers· Experience running QBR's· Meeting and exceeding sales and CSAT targetsIf this sounds like you, please send a resume and cover letter to Priscilla at: Priscilla.walkem@jenkinbeattie.com or call 0435 832 764