Customer Success Manager

会社概要Cybereason の使命はシンプルです。世界中の人々を、最先端の検知・対応プラットフォームでサイバー攻撃から守ること。エンドポイントでの検知と対応から始まりましたが、今ではモバイル、ウェアラブル、車、IoT にも対象を拡大しています。2016年に日本法人を設立して以来、急速に成長を続けてきました。現在、サイバー攻撃を恐れない世界を共に実現していける方を募集しています。主な職務内容Cybereason のカスタマーサクセスマネージャーは、クライアントにとっての 信頼できるアドバイザー として、当社のソリューションから最大の価値を引き出せるよう支援します。ポストセールスの関係管理にとどまらず、戦略的パートナーとしてクライアントを支援するプロダクトの導入推進と社内外のリソース調整を行い、顧客価値を実現するエンタープライズおよび中小企業を対象に、約30～40社を担当するミッドタッチモデルを運用するオンボーディング、製品アップグレード、機能トレーニングを含む一連のポストセールス活動を遂行するプラットフォームユーザーからCレベルの意思決定者まで幅広い層と強固な関係を築く顧客ヘルススコアおよび更新リスクを管理し、リテンションと成長を推進する顧客の声を社内に届け、改善のためのフィードバックループを確立する必要なスキル・資格カスタマーサクセス、テクニカルアカウントマネジメント、営業開発、プロジェクトマネジメント等の顧客対応経験（2～4年以上）サイバーセキュリティ領域の経験が望ましい（SaaS、エンタープライズテクノロジー経験者も歓迎）小規模から大規模まで幅広い顧客を対象としたポストセールスのプロジェクト管理経験経営層および技術担当者との信頼関係を築いた実績強いプロジェクトマネジメントスキルと顧客導入推進力明確で効果的なコミュニケーションスキル（必要に応じて「NO」と言える力）Salesforce、Google Workspace、MS Office の知識急成長中のテックスタートアップでの成功経験があれば尚良し必要に応じて出張が可能であること（年間10％未満）日本語ネイティブレベル英語 ビジネス初級以上関東近辺にお住まいの方 尚良勤務環境・福利厚生東京・大阪のオープンでフレンドリーなオフィス柔軟な働き方と家族・健康を支援する休暇制度無料の軽食・ドリンクを常備「プレミアムフライデー」や「Lunch & Learn」などの社内イベントグローバル600名以上のチームとの協働機会Great Place to Work® 認定Cybereason Japan は 働きがいのある会社 として Great Place to Work® に認定されています。About UsCustomer Success Manager – Job Description (English)At Cybereason, Our Mission Is SimpleTo protect people everywhere from cyberattacks with the most advanced detection and response platform.We started with endpoint detection and response, but today our solutions go far beyond—covering mobile, wearables, cars, and IoT. Since establishing Cybereason Japan in 2016, we have been growing rapidly. We are now looking for people who share our vision of a world free from the fear of cyberattacks.Key Duties & ResponsibilitiesCustomer Success Managers at Cybereason act as trusted advisors to our clients, ensuring they get the most out of our solutions.Go beyond post-sales account management to act as a true strategic partnerDrive adoption and align internal/external resources to deliver valueManage a mid-touch delivery model with approximately 30–40 Enterprise and SME accountsHandle onboarding, product upgrades, and feature training across the post-sales lifecycleBuild strong relationships with both platform users and C-level executivesOwn customer Health Scores and renewal risk, ensuring retention and growthRepresent the customer internally and establish effective feedback loopsSkills & Qualifications Required2–4+ years of experience in Customer Success, Technical Account Management, Sales Development, or Project Management in a customer-facing roleCybersecurity experience is highly desirable; SaaS/enterprise tech backgrounds will also be consideredProject management experience across a wide range of customers, from small businesses to large enterprisesProven ability to build trust with both economic buyers and technical stakeholdersStrong project management skills and ability to drive adoptionExcellent communication skills (able to say “no” when necessary)Knowledge of Salesforce, Google Workspace, and MS OfficePrior success in a high-growth tech startup environment is a strong plusAbility to travel as needed (Native-level JapaneseBusiness-level English (beginner or above)Residence in the Kanto area is preferredWhy You’ll Love Working HereSupportive and fun offices in Tokyo & OsakaFlexible work-life balance and paid family/health leaveFree snacks and drinksMonthly events such as Premium Fridays and Lunch & LearnOpportunities to work with a global team of 600+ colleaguesGreat Place to Work® CertifiedCybereason Japan is proud to be recognized as a Great Place to Work®More About CybereasonOur culture and how we operate reflects in our shared values. Our #Defenders are individuals with diverse skill sets and backgrounds who are driven to innovate and scale with our growing organization. We are a team that strives to learn from each other, solve challenging problems, and work collaboratively toward our goal of reversing the adversary advantage.Core ValuesWin As One: The power of an individual is less than the power of a team.Ever Evolving: Change keeps us at the forefront, so we encourage it.Daring: To achieve the impossible, we must dare to be different.Obsessed with Customers: We believe gaining our customers’ trust is the most important part of what we do.Never Give Up: We are tenacious and resilient, and we never stop.UbU: We believe people can only unlock their full potential when they work somewhere that accepts who they are.If these values resonate with you and our vision excites you, join us today and help us end cyber attacks from the endpoint to everywhere! #DefendersDon’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Cybereason we are dedicated to building a diverse, inclusive, and authentic workplace (#uBu), so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.