Customer Success Manager

Main responsibilitiesWe’re looking for a Customer Success Manager to join our growing team! This role is focused on managing and expanding relationships with our Enterprise clients (CPGs) while driving retention and revenue growth. The ideal candidate has a strong B2B SaaS background, experience managing multi-million ARR accounts, and the ability to navigate a complex stakeholder ecosystem.This role is an exciting opportunity for someone who wants to make an impact, take ownership, and eventually step into a team lead role.Own the end-to-end customer journey, from onboarding to renewal and expansion, ensuring clients successfully adopt our solution and achieve their business objectives.Manage a portfolio of enterprise accounts, with a focus on retention (renewals) and growth (upsells/cross-sells).Develop and implement best practices for driving adoption, engagement, and ROI for our customers.Build multi-level strategic relationships across enterprise clients, engaging with both operational and executive stakeholders.Identify risks and proactively implement strategies to improve customer health and retention.Prepare and educate clients on new features, releases, and best practices to maximize their value.Collaborate with Product, Sales, and Marketing to ensure a seamless customer experience and drive continuous improvement.Represent the voice of the customer, collecting and analyzing feedback to enhance our solution and customer success strategy.Your background2~5 years of experience in a client-facing role (CSM, Account Management, Sales, or Consultancy) within B2B SaaS.Experience managing Enterprise accounts (ideally in CPG) with multi-million ARR responsibility.Proven ability to drive adoption, engagement, renewals, and expansion (upsells/cross-sells) for enterprise clients.Strong experience in executive-level stakeholder management, with the ability to navigate complex organizations.Deep understanding of CSM best practices, SaaS metrics, and customer health indicators.Data-driven mindset with problem-solving skills and a proactive, go-getter attitude.Resourceful, independent, and motivated to make an impact and drive change.Professional fluency in English; strong communication and presentation skills.What’s in it for you!Great office location right in the city centre of AmsterdamDashmote Flex: a mix of working from home and the office + 20 days of working remotely (anywhere in the world!)Unlimited holiday policyCompany LaptopReferral BonusTravel Reimbursement when located outside of AmsterdamAnnual learning budgetWorking for a company that was awarded the best B2B startup in Europe by Google, McKinsey, and Rocket InternetWorking within an international team that truly values your contributionAn awesome culture of responsibility and the freedom to turn your ambition into reality, regardless of your role and levelExciting work atmosphere with no shortage of fun team events, gatherings, and snacks, both in person and onlineIf this sounds like a match, we would love to hear from you!