Customer Success Manager (Dutch Speaking)

We are Rydoo!A global fintech scale-up on a mission to make spend management the easiest part of your day.For too long, managing expenses has been a tedious, time-consuming task. Rydoo is changing that. Our intuitive, user-focused app, powered by smart OCR technology, helps businesses save time and money with just a few clicks and photos.We’re not just building software; we’re rethinking how spend management should work. With a product-first mindset, a passion for great UX, and a commitment to innovation, we’re empowering thousands of companies, and their people, to work smarter every day.RYDOO IN A SNAPSHOTAmbitious international team (150+ Rydoo’ers and growing)33 nationalities speaking over 15 languages6 offices across 3 continentsEasy-to-use spend management app available on iPhone and AndroidSupporting over 10,000+ clients and 1 million+ users worldwide4.4 employer score on GlassdoorThe RoleCustomer Success is the foundation of our company, as our customers are the reason we want to bring the best version of ourselves every day.As a Customer Success Manager, you will be joining our office in Mechelen, Belgium. Your main goal will be working towards developing a positive customer experience, driving adoption and client retention. With your business and product knowledge you will partner with customers and guide them to accelerate business value.Learn the ins and outs of Rydoo, to evangelize the capabilities of RydooPartner with customers to understand their goals and provide recommendations based on your experience and product knowledgeBe metrics driven and identify if a customer relationship might be at riskWork together with the account management team to identify growth opportunitiesRecognize customer needs and recommend additional servicesProactively communicate product changes and other relevant updates to our customersUnderstand our customers’ key business challenges and provide feedback to our product teamAdhere to Rydoo’s Information Security Policy, best practices and participate in regular security trainings.RequirementsNative/ Fluent command of English and Dutch (German is a big plus)3+ years of CSM or customer facing experience Experience in solving more complex business challengesAn affinity for cloud-based applicationsExcellent verbal and written communication skillsResult oriented mindsetLearning by doing mentalityBeing a compassionate, unselfish, true team playerCustomer focusedBenefitsNext to our amazing team, informal & international company culture and our mission to become the #1 spend management tool in the world, we offer some nice benefits that make working at Rydoo even more fun:A competitive package, including salary and benefitsMeal vouchers of €8 per day#RydooHybrid work policy: decide for yourself where you work most efficient#RydooOnTour: our international mobility program that gives employees the possibility to temporarily relocate to one of the countries we have a Rydoo office.Professional freedom and a flexible work environmentUpskilling through training and coaching programsRegular company and team eventsWonderful international team with more than 33 different nationalitiesSpectacular onboarding program for all new Rydooer’sFree drinks, fruits & snacks to provide you with all the energy to do your job + the occasional afterwork drink and great parties (believe us )Permanent contract Check us outLinkedIn: https://www.linkedin.com/company/rydooGlassdoor: http://bit.ly/2UujjWJInstagram: https://www.instagram.com/rydoo/YouTube: https://www.youtube.com/channel/UCTZYj7vm_ZcsGFL18...Life at Rydoo Blog: https://www.rydoo.com/resources/blog/life-at-rydoo...Join Rydoo and leave your mark on the future of Expense Management – Ready to join?