Customer Success Manager (German Speaker)

DeepJudge is a fast-growing venture-backed scale-up at the forefront of applying Artificial Intelligence in the legal domain. Founded by ex-Googlers and PhDs in AI, our mission is to help legal teams harness their collective knowledge so they can focus on the truly strategic aspects of their work. DeepJudge’s state-of-the-art knowledge retrieval system directs legal professionals to the internal insights that matter most, providing a strong foundation for AI-powered workflows. We’re headquartered in Switzerland, with a strong and fast-growing team in the United States and Canada, and cater to clients all around the world.We’re a fast-paced team of builders, thinkers, and doers who care deeply about our craft. We’re also pet lovers, travelers, musicians, gamers, and so much more! Above all, we’re driven by a shared belief in what we’re building and the people we’re building it with.If you are passionate about delivering exceptional customer experiences and building lasting client relationships, we would love to connect with you about joining our rapidly growing team as a Customer Success Manager. You will play a key role in transforming the way large law firms leverage technology to drive efficiency and profitability.As a Customer Success Manager, you’ll be the trusted partner and advocate for our clients, ensuring they receive maximum value from our software. You’ll collaborate with law firms an in-house legal departments across Europe to deliver a seamless and personalized customer experience.Your responsibilities will include:Client Onboarding: Guide new clients through successful implementation and onboarding, tailoring strategies to meet their unique needsRelationship Management: Serve as the primary point of contact for your portfolio of clients, fostering strong, long-term relationshipsProject & Stakeholder Management: Coordinate cross-functional projects and manage stakeholder expectations to ensure smooth execution and client successPresentations & Training: Lead engaging training sessions and business reviews with senior professionalsIssue Resolution: Proactively address client concerns and resolve issues with professionalism and efficiencyInsights & Feedback: Gather client feedback to drive continuous improvement and contribute to product developmentRetention & Growth: Monitor client satisfaction, identify upsell opportunities, and ensure renewals by driving ROI for our clientsWhat we are looking for:Experience: 3+ years in a customer success, client-facing, or account management role, ideally in a SaaS or legal technology environmentProfessionalism: Polished communication and presentation skills in both German and English, with the ability to confidently engage senior legal professionalsLegal Expertise (Nice to Have): A Juris Doctor (J.D.) or prior experience practicing law is highly preferred, demonstrating an in-depth understanding of legal workflows and client needsTech-Savvy: Comfortable navigating and explaining complex software, with a keen intellectual curiosity and passion for emerging technologies, including AI and Large Language Models (LLMs)Strategic & Self-Directed: A proactive and entrepreneurial mindset, with the ability to thrive in a dynamic "startup/scale-up" environment where you will help build processes rather than simply follow a pre-existing playbookDetail-Oriented: A meticulous approach to managing tasks, timelines, and client requestsResponsive & Reliable: Ability to effectively manage a book of business and multiple clients, ensuring prompt and thoughtful communicationGlobal Collaboration: Ability to work effectively within our dynamic international environment which requires a degree of flexibility to accommodate regular meetings and real-time collaboration across different time zones (including the US). What you can look forward to: The opportunity to work with cutting-edge technologies in the legaltech and AI spaceThe ability to work remotely within a global company Competitive salary and incentivesOpportunities for professional growth and career advancementA supportive and collaborative company culture that values your contributionsWe are committed to building a diverse and inclusive team. If this role ignites a spark in you, but you're concerned about not meeting every requirement, we encourage you to apply anyway – Just make sure to explain why you'd be a good fit.This is important to us: DeepJudge is an equal opportunity employer, and we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.