Customer Success Manager

Join our team and immerse yourself in the dynamic world of innovative global companies, including Fortune 500 leaders across diverse industries such as Mobility, Retail, Financial Services & Insurance (FS&I), Travel & Hospitality, Telecom & Media, and more. As a pivotal member of our cross-functional Support Team, you will play a crucial role in driving operational excellence and elevating the customer experience for users of cutting-edge technology solutions developed for—and in collaboration with—Intellias's esteemed clients. This is your chance to make a significant impact in a role that promises not just challenges but also rewarding experiences in a vibrant, supportive environment.Requirements:Proven experience in a Customer Success, Account Management.Excellent communication skills in English (C1 or higher – written and spoken).Strong interpersonal skills with the ability to build trust and maintain long-term client relationships.Solid understanding of business processes and how to align product usage with customer goals.Understanding of customer success metrics and KPIs.Familiarity with tools like Salesforce, Zendesk, HubSpot, or similar.Ability to work across time zones and manage international client relationships.Experience managing client meetings, including preparation, facilitation, and follow-up documentation.Ability to collect, analyze, and share customer feedback to support continuous improvement.Familiarity with customer support tools, CRM systems, or ticketing platforms.Self-motivated, organized, and comfortable working in a fast-paced, collaborative environment.Good to Have:Experience working with SaaS products or in the tech/software industry.Background in training, onboarding, or user adoption.Knowledge of product lifecycle, agile methodology, or collaboration with product teams.Responsibilities:Maintaining regular, proactive communication with clients to understand and respond to their evolving needs.Guiding clients on best practices, offering training, and showcasing features aligned with their business goals.Managing virtual customer meetings – including scheduling, preparing agendas, moderating discussions, and documenting outcomes.Advising clients on product capabilities in collaboration with our product management team.Collecting and sharing client feedback to help shape product and service improvements.Configuring customer settings using internal tools to ensure optimal setup and user experience.Tracking customer satisfaction through established metrics and using insights to drive continuous improvement.Communicating professionally in English, both in writing and speaking.Supporting clients in their native language when possible, with translation tools or native speakers available for select markets.