Customer Success Manager

Now a Wrike company, Klaxoon is an online all-in one work collaboration platform that boosts engagement levels, at all times. With a unique range of 9 visual collaboration tools & services, Klaxoon empowers people to drive engagement in and beyond meetings, boost productivity and shape an innovative workspace.About The RoleKlaxoon is looking for an energetic, passionate, customer orientated and experienced individual to join our team as a Customer Success Manager (CSM). You will be responsible for managing a portfolio of customers. In this role you should have experience understanding customers’ business strategies and leading them to their desired outcomes. You will have a growth mindset who can provide leadership and measurable recommendations to ensure customers take full advantage of the Wrike platform and they receive maximum value.Your ImpactBy building strong customer relationships and act as the Klaxoon advocate to our customers throughout their Klaxoon journeyBy partnering with customers to establish clear business goals, timelines, priorities and metrics of success. (executing success plans & EBRs)By creating, executing and managing comprehensive engagement and communication strategies that proactively ensure customer ROI and NET MRR growth.By serving as the Klaxoon subject matter expert (SME) in providing guidance and addressing challenges on work management to customersBy being a Team Player. You’ll be collaborating with multiple teams on a regular basis (Sales, Professional Services, Support, Product, etc) and will help to build the CS “brand” across our entire organizationBy monitoring your entire book of business and work towards targets, leveraging key account metrics to identify areas of opportunity as well as managing churn avoidance.By maintaining and leveraging our Customer Success Management platform to maintain detailed customer centric actions and communication plansYour QualificationsFull fluency in French (verbal & written) and good level of English (minimum B2)4+ years experience in Customer Success Management or customer facing-roleExperience working with Marketing teams, Professional Services, IT teams, PMO teamsAbility to build and maintain strong relationships with a diverse set of clients, including senior leadershipKnowledge and hands-on experience in project management, business process redesign, and change managementGreat people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, you show tact and poise under pressure when dealing with difficult interpersonal situations, and possess a high degree of patienceWilling to dive into technical details of a product to understand it thoroughlyStandout QualitiesHaving a problem solver mentality, being a critical thinker and generally curiousA passion for learning and improving every day, motivated to excelOpenness to receiving feedback, being coachableA strong team player attitudePossessing a self starter attitude with strong ownership skills, willing to go above and beyond the job descriptionA creative and innovative approach.Why Join Wrike?An extra week's paid holiday 4 days of RTT (Recovery of Working Time)2 days of home-office per weekAdditional days off depending on seniority60% health insurance cover for you and your childrenA monthly Home-office allowance 50% reimbursement of public transport season tickets or access to the sustainable mobility package worth €200 per year (bicycle)Your recruitment buddy will be Aziza TalhiOur Values and CommitmentsTransparency: Klaxoon is committed to being open and honest with its clients and employees. This helps to build trust and credibility and fosters a culture of collaboration.Engagement: Employee engagement is essential to the success of the project, just as client commitment to using the platform is crucial.Excellence: Klaxoon is dedicated to providing its clients with the best possible products and services. This means constantly innovating and improving, and always putting clients’ needs first.Collaboration: Collaboration is key to success. Klaxoon works closely with its clients, partners, and employees to achieve its goals.Klaxoon is committed to a CSR (Corporate Social Responsibility) approach that promotes gender equality, diversity, and inclusion. As part of this commitment, we guarantee equal employment opportunities regardless of gender, religion, age, sexual orientation, ethnic origin, disability, place of origin, or academic background.Check out our LinkedIn Life Page, Company page, Instagram and YouTube for a feel for what life is like at Wrike.