Customer Success Manager

Company Description Leads Near Me simplifies the connection between high-quality auto repair shops and customers, ensuring exceptional experiences for all. Our mission is to help auto repair businesses thrive by creating effortless customer connections. We value innovation,problem solving, and a commitment to seeving customers. Join us in transforming how auto repair shops engage with their communities. Role Description This is a full-time, on-site role based in Lawrenceville, GA for a Customer Success Manager. The primary responsibilities include managing customer accounts to ensure satisfaction, building and maintaining strong relationships with clients, and assisting in their long-term retention. The role involves understanding customer needs, identifying opportunities for success, analyzing performance metrics, and driving improvements to maximize results and strengthen customer loyalty. Qualifications Proven skills in Customer Satisfaction and Customer Service to effectively address client needs and concernsStrong Relationship Building and Customer Retention abilities to develop trust and long-term partnershipsAnalytical Skills to assess client performance and recommend strategies for improvementExcellent communication and interpersonal abilities for effective collaborationExperience in a customer-facing role, preferably in a client-success or similar capacityAbility to work efficiently in an on-site environment in Lawrenceville, GAFamiliarity with tools and systems commonly used in customer relationship management (CRM) is a plus (monday.com)