Customer Success Manager

To protect and build a future shaped by original ideas, innovations, and creativity.From counterfeits and pirated content to fraudulent sites and unauthorized sellers, MarqVision provides end-to-end brand control across 1,500+ platforms in 118+ countries. Our AI-powered managed service platform for brand control and intelligence enables rapid, scalable enforcement—so your team can move faster, protect revenue, and preserve brand equity across every digital touchpoint. Founded by Harvard Law graduates in 2020, MarqVision is backed by Peak XV (formerly Sequoia Capital India), HSG (formerly Sequoia Capital China), Salesforce Ventures, Altos Ventures, DST Global Partners, Y Combinator, Softbank and Atinum Investments. Recognized with an LVMH Innovation Award and the Inc 5000 Fastest Growing Companies award in 2025, MarqVision continues to push boundaries in brand control, ensuring that innovation, creativity, and trust remain safeguarded in a rapidly evolving digital world.How You'll Make an Impact at MarqVisionThis role is a part of a Customer Success Team. Customer Success Managers at MarqVision are self-motivated and proactive, they are relationship builders, people persons, and have experience managing multiple stakeholders. They oversee the lifecycle of customers from onboarding to renewal, act as a trusted partner to our customers, transforming their use of MarqVision into tangible business value.What you’ll AchieveBuild relationships with decision-makers and economic buyers to uncover business needs and priorities to establish a succession plan for your accountsServe as the trusted point of contact for Marqvision’ customers throughout the lifecycle, beginning from the point of sale and extending through onboarding, business reviews, project success, and renewalsCollaborate with the Marqvision Sales, Operation, Product teams in strategizing your accounts’ growthProactively engage each account to identify risks and to ensure that every Marqvision functionality and offering is being leveraged, maximizing the value of each Marqvision subscription.Develop and maintain strong relationships at all levels within the customer organization.Execute Business Reviews, training, check-in calls, and feature implementationAssess client health and develop strategies to mitigate churn with proactive health plansDefine timelines, milestones, and success criteria, while ensuring that they are successfully achievedPartner with engineering teams in architecting and orchestrating customer requestsWorking closely with Engineering, product management, customer support, and sales teamsEstablish and maintain relationships with key stakeholders to promote internal advocacySkills You'll Need to Bring3+ years of relevant Customer Success and/or Account Management within SaaS field in the Korean MarketProven experience with owning customer’s renewals and expansionsExperience in leading junior members as a team lead or seniorExcellent customer facing skills: training, coaching, discussion management, conflict resolution, and ability to creatively explain and present complex concepts in an easy to understand the mannerBusiness fluent in English and native level of KoreanStrong written and verbal communication skills in English, as well as business and technical acumenHave a positive, self-starter attitude with absolute willingness to go the extra mile and exceed expectationsNice to HaveA collaborative mindset and the ability to thrive in a fast-paced, dynamic environment, contributing as a team playerCandidates with strong global organizational experience.Understanding of the software development lifecycle, SaaS, AIaaS and/or related fieldVarious sizes of Account Management and Customer Success experience from SMB to enterprise in the Korean MarketProductivity tools implementation experience (e.g. Project management tools, BI, others)Additional ReferenceMarqVision Company BlogLeadership TeamBe Part of the MarqVision Team전 세계 10여 개국의 팀원들과 함께 글로벌한 임팩트를 만드는 경험을 할 수 있습니다.유연근무제 출근(8~10am)과 재택근무를 병행하며 최적의 업무 환경을 팀 내에서 선택합니다.입사 시 미국 주식으로 제공되는 스톡옵션(ISO) 보상을 제공합니다.개인의 건강을 위해 정기 건강 검진을 지원합니다.글로벌한 성장을 위해 영어 회화 교육을 제공합니다.오피스 출근 시 점심 식대 및 야근 시 저녁 및 귀가 택시비를 지원합니다.팀 빌딩을 위한 팀 단위 런치 / 디너를 지원합니다위워크 오피스 내 다양한 간식, 음료, 폴바셋 커피, 맥주 등을 제공합니다Interview ProcessPlease submit all documents as a PDF fileThe interview process is as followsApplication Review > Screening Interview > Hiring Manager Interview > Team Interview > Culture Fit Interview > Case Study (optional) > Final InterviewThe interview process is subject to change.This is a full-time position with a 3-month probationary (trial) periodPlease ensure that all submitted documents are accurate. Any false information may result in the withdrawal of your acceptance or offer of employment.Equal OpportunityAt MarqVision, we believe real growth comes with attracting the brightest minds, motivating them to succeed in their position, and ensuring plenty of fun along the way. If you think this position is for you, apply now! MarqVision is an Equal Opportunity Employer and encourages applicants of all backgrounds to apply. We are committed to building a diverse and inclusive workforce that reflects the customers and communities we serve.By applying for this role, you acknowledge MarqVision’s Global Recruiting Privacy Policy. Your privacy is important to us. Please review our Candidate Privacy Notice.