Customer Success Manager

About the Client:Our client is a Series A, Incident Management and Response SaaS startup using AI to bring On-Call and Response under the same roof. Their platform is used today by the likes of LinkedIn, Nvidia and Canva.The Opportunity:You will be Customer Success hire #3 for a fast-scaling startup, with the chance to dictate future processes and playbooks.You will own the onboarding, implementation, and continuous product adoption for Enterprise accounts (6-figures in ACV and beyond) in North America and beyond.You will own quotas for cross- and up-selling, as well as reducing underutilization and the risk of churn.The Skills/Requirement Needed to Succeed:3+ years' of experience in Customer Success in a B2B SaaS firm.Experience dealing with a technical customer (i.e. Engineers).Experience dealing with enterprise accounts ($100k+ ACV).Experience working in a DevOps environment, and any exposure to Salesforce will be a HUGE plus.Must be able to commute to an office Downtown Toronto 2 - 3 days/week.Martyn Bassett Associates:Martyn Bassett Associates is a team of recruiters solving the ambitious goals of startups and scale-ups by recruiting world-class sales, marketing, and product management talent who deliver growth and scale. We’ve helped over 1500 candidates land their next big opportunity at companies like Shopify, Extreme Networks, Wattpad, Loopio, Readdle, ClearCo, Workleap, Invicti, Resolve Pay, The Herjavec Group, GE Energy, GE Health, Enable, RBC Ventures, Unibuddy, Cognota, Thalmic Labs (now Google Glass), Eloqua (now Oracle Marketing Cloud) to name a few.