Customer Success Manager

Peratera is your one-stop shop for borderless finance and payments.We’re breaking down silos to connect you to a new world of finance—where you can send and receive money whenever and wherever you want, without traditional fees.With Peratera, you can:Open accounts in multiple currenciesSend, receive, and convert funds in 50+ supported currenciesAccept 150+ international and local payment methodsSend cross-border payments via local bank transfersTo learn more, visit www.peratera.comWhat You Will Be DoingReporting to the Head of Customer Operations, you will act as the frontline advocate for our clients, ensuring seamless payment performance and delivering actionable insights to help merchants optimize their success with Peratera. You’ll monitor transaction flows, track conversion rates, and work across teams to troubleshoot and improve the customer experience.Actively monitor payment performance, transaction flows, and conversion rates across all client accountsAnalyze key metrics to identify trends, anomalies, and opportunities for optimizationServe as the main point of contact for merchants post-onboarding, building strong, trust-based relationshipsInvestigate and resolve transaction issues, working cross-functionally with product, engineering, and complianceProactively provide clients with performance reports, insights, and recommendations to improve successEducate clients on best practices for payment routing, settlement, and reconciliationMaintain detailed records of client health, feedback, and support interactionsEscalate urgent issues and work to remove blockers that impact customer satisfaction or revenueWe Are Looking For2+ years in a customer-facing role within fintech or paymentsStrong analytical skills with experience interpreting and visualizing transaction or performance dataFamiliarity with payment flows, conversion tracking, chargebacks, and reconciliation processesProficiency in tools like Excel, Looker, Tableau, or similar analytics platformsOutstanding communication skills—confident in explaining technical and financial concepts clearlyA customer-obsessed mindset with a proactive approach to solving problems before they escalateDetail-oriented, highly organized, and comfortable managing multiple client relationships simultaneouslyAble to thrive in a fast-paced, dynamic, and data-driven environment